Salesforce Lead Business Analyst / SFDC Product Owner
TekWissen LLC
- Aliso Viejo,, CA
- 2 days ago
- Remote
- $61.52
Highlights
Our client provider of digital technology and transformation, information technology and services Position: Salesforce Lead Business Analyst / SFDC Product Owner Location: Aliso Viejo, CA Duration: 7 Months Job Type: Temporary Assignment Work Type: Remote Job Description: We are seeking an experienced Salesforce Lead Business Analyst / SFDC Product Owner to lead Salesforce transformation initiatives across Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, and Force.com platforms. The role requires a strategic thinker with strong business analysis, solution design, and client-facing skills who can effectively collaborate with business stakeholders, enterprise architects, and offshore delivery teams.
Numbers & Facts
| Location | Aliso Viejo,, CA (Remote) |
| Industry | Computer/IT Services |
| Salary | $61.52 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services
Position: Salesforce Lead Business Analyst / SFDC Product Owner
Location: Aliso Viejo, CA
Duration: 7 Months
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
- We are seeking an experienced Salesforce Lead Business Analyst / SFDC Product Owner to lead Salesforce transformation initiatives across Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, and Force.com platforms. The ideal candidate will be responsible for product ownership, requirements gathering, solution design, stakeholder management, and driving end-to-end Salesforce implementations.
- The role requires a strategic thinker with strong business analysis, solution design, and client-facing skills who can effectively collaborate with business stakeholders, enterprise architects, and offshore delivery teams.
Key Responsibilities:
- Act as the Product Owner for Salesforce Sales Cloud and Service Cloud initiatives.
- Lead business requirements gathering workshops, JAD sessions, and stakeholder interviews.
- Create and maintain Business Requirements Documents (BRD), Functional Specifications (SRS), User Stories, Process Flows, and Gap Analysis documents.
- Translate business requirements into scalable Salesforce solutions and technical designs.
- Define CRM roadmaps and support Salesforce platform strategy.
- Design solutions across Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, and Force.com.
- Conduct solution reviews, prototype demonstrations, and design walkthroughs with stakeholders.
- Coordinate with development, testing, and deployment teams throughout the project lifecycle.
- Serve as the liaison between business users, technology teams, and executive stakeholders.
- Support offshore teams during development, testing, and deployment activities.
- Present recommendations and project updates to senior leadership and enterprise architecture teams
Required Qualifications:
- 10+ years of overall IT experience.
- 8+ years of Salesforce platform experience.
- Experience participating in or leading at least 9-10 Salesforce Sales Cloud and Service Cloud implementations.
- Strong expertise in Salesforce Sales Cloud and Service Cloud.
- Experience with Salesforce administration, configuration, and standard/custom objects.
- Strong business analysis and requirements management experience.
- Proven experience creating BRDs, SRSs, User Stories, Use Cases, and Process Flow documentation.
- Experience facilitating requirements workshops, brainstorming sessions, and stakeholder meetings.
- Strong communication, presentation, and analytical skills.
- Experience working in onsite-offshore delivery models.
Must-Have Skills:
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Product Ownership
- Business Analysis
- Requirements Gathering & Management
- Solution Design
- User Story Creation
- Salesforce Administration & Configuration
Preferred Skills:
- Salesforce Community Cloud
- Salesforce Marketing Cloud
- Force.com Platform
- Chatter
- CRM Roadmap Planning
- Salesforce Architecture Oversight
- Prototype Development
- Agile Methodologies
- Apex (Nice to Have)
- Visualforce (Nice to Have)
Certifications (Required):
- Salesforce Certified Administrator
- Salesforce Sales Cloud Consultant Certification
- Salesforce Service Cloud Consultant Certification
- Preferred Certifications
- Salesforce Business Analyst Certification
- Salesforce Application Architect
- Salesforce System Architect
- Salesforce Advanced Administrato
- Key Competencies
- Product Ownership
- Stakeholder Management
- Salesforce Solution Design
- Requirements Analysis
- Documentation Excellence
- Executive Communication
- Problem Solving
- Leadership & Facilitation
- Client Relationship Management
- Cross-Functional Collaboration
Preferred Experience:
- CRM Transformation Programs
- Global Salesforce Implementations
- Multi-Cloud Salesforce Environments
- Enterprise Application Integration
- Executive Stakeholder Engagement
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.