Role: Salesforce Lead Business Analyst / SFDC Product Owner(23503-1)
Duration: 6-12+ Months Contract
Location: 100% Remote
Note: 10-12+ Years of experience required
Must Have Skills
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Product Ownership
Business Analysis
Requirements Gathering & Management
Solution Design
User Story Creation
Salesforce Administration & Configuration
Domain Experience (If Any)
CRM Transformation Programs
Global Salesforce Implementations
Multi-Cloud Salesforce Environments
Enterprise Application Integration
Must Have Certifications
Salesforce Certified Administrator
Salesforce Sales Cloud Consultant Certification
Salesforce Service Cloud Consultant Certification
Job Summary
We are seeking an experienced Salesforce Lead Business Analyst / SFDC Product Owner to lead Salesforce transformation initiatives across Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, and Force.com platforms. The ideal candidate will be responsible for product ownership, requirements gathering, solution design, stakeholder management, and driving end-to-end Salesforce implementations.
The role requires a strategic thinker with strong business analysis, solution design, and client-facing skills who can effectively collaborate with business stakeholders, enterprise architects, and offshore delivery teams.
Key Responsibilities
- Act as the Product Owner for Salesforce Sales Cloud and Service Cloud initiatives.
- Lead business requirements gathering workshops, JAD sessions, and stakeholder interviews.
- Create and maintain Business Requirements Documents (BRD), Functional Specifications (SRS), User Stories, Process Flows, and Gap Analysis documents.
- Translate business requirements into scalable Salesforce solutions and technical designs.
- Define CRM roadmaps and support Salesforce platform strategy.
- Design solutions across Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, and Force.com.
- Conduct solution reviews, prototype demonstrations, and design walkthroughs with stakeholders.
- Coordinate with development, testing, and deployment teams throughout the project lifecycle.
- Serve as the liaison between business users, technology teams, and executive stakeholders.
- Support offshore teams during development, testing, and deployment activities.
- Present recommendations and project updates to senior leadership and enterprise architecture teams.
Required Qualifications
- 10+ years of overall IT experience.
- 8+ years of Salesforce platform experience.
- Experience participating in or leading at least 9-10 Salesforce Sales Cloud and Service Cloud implementations.
- Strong expertise in Salesforce Sales Cloud and Service Cloud.
- Experience with Salesforce administration, configuration, and standard/custom objects.
- Strong business analysis and requirements management experience.
- Proven experience creating BRDs, SRSs, User Stories, Use Cases, and Process Flow documentation.
- Experience facilitating requirements workshops, brainstorming sessions, and stakeholder meetings.
- Strong communication, presentation, and analytical skills.
- Experience working in onsite-offshore delivery models.
Must-Have Skills
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Product Ownership
- Business Analysis
- Requirements Gathering & Management
- Solution Design
- User Story Creation
- Salesforce Administration & Configuration
Preferred Skills
- Salesforce Community Cloud
- Salesforce Marketing Cloud
- Force.com Platform
- Chatter
- CRM Roadmap Planning
- Salesforce Architecture Oversight
- Prototype Development
- Agile Methodologies
- Apex (Nice to Have)
- Visualforce (Nice to Have)
Key Competencies
- Product Ownership
- Stakeholder Management
- Salesforce Solution Design
- Requirements Analysis
- Documentation Excellence
- Executive Communication
- Problem Solving
- Leadership & Facilitation
- Client Relationship Management
- Cross-Functional Collaboration
Preferred Experience
- CRM Transformation Programs
- Global Salesforce Implementations
- Multi-Cloud Salesforce Environments
- Enterprise Application Integration
- Executive Stakeholder Engagement