Salesforce Implementation Project Manager

We are seeking a highly organized and cross-functional Salesforce Implementation Manager to support the successful deployment and adoption of enterprise CRM capabilities across the organization. This role will focus on project coordination, implementation support, business process alignment, user readiness, and operational execution related to CRM initiatives. The Salesforce Implementation Manager will work closely with Commercial Technology leadership, IT, implementation partners, Marketing, Sales, Operations, and other business stakeholders to help ensure successful CRM rollout and adoption. The ideal candidate combines strong project management, communication, and organizational skills with experience supporting CRM implementations, business process improvements, and user enablement initiatives. This role requires occasional travel to support workshops, training, implementation activities, and business engagement across locations. This position will be contract and hybrid in Elkhart, Indiana.

Coordinate day-to-day execution activities related to CRM implementation projects, including timelines, deliverables, risks, dependencies, and action tracking

Partner with Commercial Technology leadership, IT teams, and implementation partners to support successful CRM deployment and adoption initiatives

Facilitate cross-functional collaboration between Marketing, Sales, Operations, and other business teams during CRM implementation activities

Support business process documentation, workflow mapping, and operational alignment efforts associated with CRM rollout

Coordinate user acceptance testing (UAT), issue tracking, feedback collection, and resolution activities during implementation phases

Help manage CRM implementation schedules, project documentation, meeting cadences, status updates, and stakeholder communications

Support CRM data migration, cleanup, and validation activities in coordination with IT and enterprise data teams

Collaborate with enterprise data, MDM, ERP, ecommerce, and product data teams to support operational alignment between CRM and related business systems

Assist with CRM training coordination, user onboarding, documentation, and adoption support initiatives

Monitor implementation progress and support reporting on project milestones, adoption metrics, operational readiness, and implementation KPIs

Coordinate change management activities to help drive user engagement and adoption across business functions

Identify implementation risks, operational challenges, and process gaps, escalating issues and supporting resolution activities as needed

Support post-go-live stabilization efforts, enhancement tracking, and continuous improvement initiatives

Maintain CRM project documentation, standard operating procedures, and implementation best practices

Support vendor coordination and implementation partner management activities as needed

What You'll Need

Required:

Bachelor’s degree in Business, Marketing, Information Systems, Project Management, or related field

Minimum 5 years of experience supporting Salesforce CRM implementations, business systems projects, project management, or commercial operations initiatives

Experience participating in CRM implementations or enterprise technology deployments

Strong project coordination and organizational skills with ability to manage multiple priorities and stakeholders

Experience facilitating cross-functional meetings, requirements gathering, and implementation tracking activities

Familiarity with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar systems

Understanding of business process mapping, operational workflows, and change management principles

Strong communication and stakeholder management skills

Experience supporting user training, onboarding, and adoption initiatives

Detail-oriented with strong documentation and follow-through capabilities