Role: Lead
Required Skills: ITSM | ITIL
Qualification: BACHELOR OF COMPUTER SCIENCE
Experience: 8 - 17 Years
Function: TECHNOLOGY
Apply By: 2026-11-13
Must Have Technical/Functional Skills
- Over 8+ years of experience and
- At least 3 salesforce certification.
- Able to manage team effectively in an onsite-offshore 24x7 model.
- Ensure successful knowledge transition and setup of support for MyAccount.
- Ensure SLA compliance, and handle critical escalations.
- Act as mentor to guide team in solution of issues.
- Drive service excellence through effective stakeholder communication, operational governance, and continuous process improvements.
- Drive usage of AI for significant productivity gains.
- Lead war room discussions for high-priority issues and ensure timely resolution.
- Apply strong ITIL and ITSM practices to support operations and publish daily, weekly, and monthly service performance reports.
Roles & Responsibilities
- Lead the MyAccount AMS support function by overseeing incident and service request management.
- Manage team effectively in an onsite-offshore 24x7 model.
- Ensure SLA compliance, and handle critical escalations.
- Act as mentor to guide team in solution of issues.
- Drive service excellence through effective stakeholder communication, operational governance, and continuous process improvements.
- Drive usage of AI for significant productivity gains.
- Lead war room discussions for high-priority issues and ensure timely resolution.
Generic Managerial Skills, If any
- Good command over English
- Ability to work in shifts
- Ability to work in 24x7 support environment
Salary Range: $130,000 - $140,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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