Salesforce Business Systems Analyst (BSA)
Location: Sunnyvale, CA
Key responsibilities
Discovery:
Facilitate interviews and workshops to understand current processes, pain points, controls, data and desired outcomes.
Requirements:
Document business, functional and non functional requirements; define scope, assumptions, dependencies and business rules.
Elicit and document Salesforce CPQ requirements covering products, bundles, configuration rules, pricing, discounts, approvals, quote outputs, amendments, renewals and handoffs to contracting, order and billing processes.
Backlog:
Create and refine epics, features and user stories with clear acceptance criteria and testable outcomes.
Process analysis:
Map current and future state processes, identify gaps and recommend pragmatic Salesforce enabled improvements.
Solution collaboration:
Work with architects and developers to validate feasibility, clarify intent and evaluate design trade offs.
Data and integration:
Capture data definitions, source/target needs, interface requirements, ownership and exception scenarios.
Testing and adoption:
Support test planning, UAT preparation, defect triage, demonstrations, training inputs and release readiness.
Stakeholder coordination:
Maintain decision logs, action items, requirement traceability and timely communication across US and Bangalore teams.
Required experience and skills
Business analysis experience on Salesforce implementations, enhancements or managed capacity engagements.
Strong user story, acceptance criteria, process mapping and requirements traceability skills.
Working knowledge of Salesforce capabilities, data model, security concepts, automation and integration terminology.
Required Salesforce CPQ business analysis experience, including product catalog and bundle requirements, guided selling, pricing and discount rules, approvals, quote templates, amendments, renewals, contracting handoffs, exception scenarios and CPQ focused user stories and acceptance criteria.
Ability to facilitate diverse stakeholders, resolve ambiguity and convert business language into delivery ready detail.
Experience with Agile delivery, backlog refinement, sprint ceremonies, UAT and defect triage.
Strong documentation, presentation, negotiation and written/verbal communication skills.
Preferred experience
Experience in medical device, life sciences, healthcare or another regulated environment.
Exposure to Sales Cloud, Service Cloud, Experience Cloud and/or Life Sciences Cloud.
Familiarity with Jira or Azure DevOps, Confluence/SharePoint, process modeling tools and test management practices.
Salesforce Administrator, Business Analyst or relevant Agile/business analysis certification is advantageous.
Expected deliverables
Deliverable
Expected content
Requirements pack
Business outcomes, scope, personas, rules, data, controls and non functional needs.
Delivery backlog
Prioritized epics/features/stories with acceptance criteria and dependencies.
Process models
Current/future state flows, handoffs, exceptions and ownership.
Traceability
Requirement to design/test mapping, decisions, assumptions and change history.
UAT support
Scenarios, expected results, triage coordination and stakeholder sign off inputs.
The pay range for this role is ***-***/hr including any bonuses or variable pay. *** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ***.