Senior Business Systems Analyst Elastic
Atlanta, GA7 days ago
Highlights
Our client provider of digital technology and transformation, information technology and services Position: Salesforce Business Systems Analyst / Product Owner Location: Atlanta, GA Duration: 6 Months Job Type: Temporary Assignment Work Type: Hybrid Job Description: Role Overview: The Salesforce Business Systems Analyst / Product Owner (BSA/PO) serves as the key liaison between business stakeholders and technical teams, ensuring the successful delivery of Salesforce solutions aligned with business objectives. Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Numbers & Facts
| Location | Atlanta, GA |
| Industry | Computer/IT Services |
| Salary | $57.91 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services
Position: Salesforce Business Systems Analyst / Product Owner
Location: Atlanta, GA
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
Role Overview:
- The Salesforce Business Systems Analyst / Product Owner (BSA/PO) serves as the key liaison between business stakeholders and technical teams, ensuring the successful delivery of Salesforce solutions aligned with business objectives. This role is responsible for requirements gathering, backlog management, stakeholder collaboration, and driving Agile product delivery.
Key Responsibilities:
- Business Analysis & Requirements Gathering:
- Gather, analyze, and document business requirements, processes, and workflows.
- Translate business needs into clear functional and technical requirements.
- Create business process documentation, user stories, and use cases.
- Identify process gaps, risks, and opportunities for improvement.
- Ensure requirements are traceable, complete, and aligned with business goals.
- Product Ownership & Agile Delivery:
- Own and prioritize the product backlog based on business priorities.
- Develop and refine user stories with detailed acceptance criteria.
- Participate in Agile ceremonies including sprint planning, backlog grooming, reviews, and retrospectives.
- Collaborate with cross-functional teams to remove blockers and ensure timely delivery.
- Drive product roadmap execution and continuous improvement initiatives.
- Stakeholder Management:
- Act as the primary liaison between business users, project managers, and development teams.
- Facilitate workshops and requirements gathering sessions.
- Manage stakeholder expectations and ensure alignment across teams.
- Communicate project progress, risks, dependencies, and status updates.
- Salesforce Functional Expertise
- Support Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud initiatives.
- Partner with developers and architects on solution design and feasibility analysis.
- Support Salesforce configuration, enhancements, and customization requirements.
- Ensure solutions align with business objectives and Salesforce best practices.
- Testing & Validation
- Define test scenarios and acceptance criteria.
- Support User Acceptance Testing (UAT) activities.
- Validate delivered solutions against business requirements.
- Ensure high-quality, end-to-end solution delivery.
- Documentation & Reporting:
- Create and maintain:
- Business Requirement Documents (BRDs)
- Functional Specifications
- Process Flows
- User Stories
- Test Cases
- Ensure documentation supports compliance, traceability, and audit requirements.
- Develop reports and dashboards to support business decision-making.
Required Qualifications:
- 5+ years of experience as a Business Analyst, Product Owner, or Business Systems Analyst.
- Strong experience with the Salesforce platform, preferably Sales Cloud and/or Service Cloud.
- Solid understanding of Agile methodologies, including Scrum and Kanban.
- Proven ability to translate business requirements into technical solutions.
- Excellent communication, presentation, and stakeholder management skills.
- Experience with Agile tools such as Jira, Confluence, and Visio.
- Strong analytical and problem-solving skills.
Preferred Qualifications:
- Salesforce Administrator Certification or other Salesforce Certifications.
- Knowledge of Salesforce integrations, data models, and reporting capabilities.
- Experience working in large enterprise environments.
- Healthcare domain experience is a plus.
- Mandatory Areas / Must-Have Skills
- Salesforce Platform (Sales Cloud / Service Cloud)
- Business Analysis & Requirements Gathering
- Product Ownership & Backlog Management
- Agile (Scrum / Kanban)
- User Story Creation & Acceptance Criteria
- Stakeholder Management
- Jira & Confluence
- UAT, Testing & Validation
- Domain Experience
- Healthcare Domain (Preferred)
- Enterprise Application Environment
Certifications:
- Salesforce Certified Administrator (Preferred)
- Other Salesforce Certifications (Nice to Have)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Similar Jobs
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