Salesforce Business Analyst

The Salesforce Business Analyst is expected to produce and maintain:

• Epics, user stories, and acceptance criteria
• Product backlog and backlog refinement outputs
• Functional and business requirements documentation
• Process flows, business workflows, and solution diagrams
• UAT plans, test scenarios, and validation reports
• Traceability matrices linking requirements to delivered functionality

Required Qualifications & Experience
• Proven experience as a Business Analyst on Salesforce implementation
• Strong understanding of Salesforce platform capabilities (Financial Services Cloud preferred)
• Experience working in Agile/SAFe delivery environments
• Strong skills in requirements analysis, stakeholder engagement, and documentation
• Experience with tools such as Azure DevOps, Jira, or similar backlog management systems

Key Competencies
Strong analytical and problem-solving skills
Ability to translate complex business requirements into actionable solutions
Excellent stakeholder engagement and communication skills
Strong attention to detail and quality assurance mindset
Ability to operate across multiple workstreams in a complex program environment

Engagement Model Expectations

• Work closely with IFC Product Owners, Architects, and implementation partners
• Support delivery across Salesforce workstreams and Phoenix pillars (Relationship Management, External Portal, Project Processing)
• Enable alignment between business requirements and system design across releases
• Contribute to continuous improvement of business analysis practices within the program

Tools & Technologies
• Agile delivery tools: Azure DevOps, Jira, or equivalent
• Documentation tools for requirement and process modeling
• Familiarity with Salesforce platform architecture and configuration concepts