We are looking for a Salesforce Business Analyst to join a client-facing delivery team in a hands-on role bridging business stakeholders and technical delivery. This is a fully remote engagement open to candidates based in the US or Canada.
The right candidate brings strong requirements gathering skills, solid Salesforce platform knowledge, and the ability to translate business needs into clear, workable solutions within enterprise project teams.
WHAT YOU'LL DO
Requirements & Discovery
Lead requirements gathering sessions, workshops, and stakeholder interviews to understand business needs
Document functional requirements, user stories, acceptance criteria, and process flows
Analyze existing business processes and identify opportunities for improvement through Salesforce
Maintain a clear backlog of requirements and keep stakeholders aligned on priorities
Solution Design & Delivery
Partner with architects and developers to translate requirements into Salesforce solutions
Configure Salesforce where appropriate, including flows, validation rules, page layouts, reports, and dashboards
Support solution design decisions with clear rationale grounded in business and platform considerations
Participate in design reviews and help maintain delivery standards across the team
Stakeholder & Delivery Support
Act as the main point of contact between business stakeholders and the delivery team
Support UAT planning, test case creation, and defect triage
Contribute to training materials, user guides, and rollout activities
Document decisions, processes, and solution designs so knowledge stays with the team
WHAT WE'RE LOOKING FOR
Must-Have
3+ years of experience as a Business Analyst with a strong focus on Salesforce
Hands-on experience with Salesforce Sales Cloud and Service Cloud
Strong requirements gathering, process mapping, and documentation skills