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Salesforce Business Analyst

Ampcus Incorporated

Riverwood, IL

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JOB DETAILS
SKILLS
Best Practices, Business Analysis, Business Processes, Business Services, Cloud Computing, Communication Skills, Consulting, Continuous Improvement, Customer Satisfaction, Customer/Client Research, Data Analysis, Data Collection, Data Modeling, Data Quality, Documentation, Metrics, Onboarding, Performance Metrics, Problem Solving Skills, Process Improvement, Reporting Dashboards, Reporting Skills, Requirements Management, Sales, Salesforce.com, Service Level Agreement (SLA), Technical Training, User Documentation
LOCATION
Riverwood, IL
POSTED
18 days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Salesforce Business Analyst

Locations:Riverwoods, IL -- Hybrid

Duration: 6 months assignment with the possibility of extension

Job Description:

  • Salesforce Business Analyst (3-5 years) focused on Sales and Service Cloud, with a strong emphasis on business processes, reporting and analytics.
  • Key responsibilities include translating business needs into scalable Salesforce reporting solutions, dashboards, and KPIs for sales and service teams.
  • Collaborate with stakeholders to gather requirements, document user stories, and create detailed functional specifications for reports and dashboards.
  • Design, build, and maintain Salesforce reports, dashboards, and advanced reports to track pipeline, opportunities, case volumes, SLA metrics, and customer satisfaction.
  • Configure and optimize Sales and Service Cloud objects, fields, validation rules, and security permissions to ensure accurate data capture for reporting.
  • Develop data models and data quality controls, perform data cleansing.
  • Onboarding/Training end users on new and updated reports and dashboards.
  • Partner with IT and data analytics teams to integrate Salesforce data with external systems as needed for comprehensive reporting.
  • Create and maintain documentation, including data dictionaries, report catalogs, and governance policies.
  • Stay current with Salesforce releases and best practices, assessing impact on reporting capabilities and driving continuous improvement.
  • Strong communication, problem-solving, and facilitation skills, with the ability to translate technical concepts for non-technical stakeholders.
 

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com