Highlights
The role involves requirement gathering, user story creation, stakeholder coordination, and supporting Agile delivery to ensure Salesforce solutions deliver measurable business value. Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Numbers & Facts
| Location | Aliso Viejo, CA (Remote) |
| Industry | Computer/IT Services |
| Salary | $47.05 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services.
Job Title: Salesforce Business Analyst
Location: Aliso Viejo, CA
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Remote
Location: Aliso Viejo, CA
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
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Role Summary
The Salesforce Business Analyst will act as a bridge between business stakeholders and technical teams, translating business needs into clear, actionable Salesforce requirements. The role involves requirement gathering, user story creation, stakeholder coordination, and supporting Agile delivery to ensure Salesforce solutions deliver measurable business value.
Business Analysis & Requirements
- Work closely with business stakeholders to elicit, analyze, and document business requirements related to Salesforce initiatives.
- Translate business needs into functional requirements, user stories, acceptance criteria, and process flows.
- Support creation and maintenance of documentation such as BRDs/FRDs (as applicable), user stories, workflows, and requirement traceability matrices.
- Perform impact analysis for enhancements, defects, and change requests within Salesforce.
Salesforce-Specific Responsibilities
- Collaborate with Salesforce developers, admins, and architects to ensure requirements are clearly understood and implemented correctly.
- Provide functional guidance across Salesforce features such as objects, fields, workflows/flows, validations, reports, and dashboards.
- Participate in UAT planning and execution, including test scenario creation, coordination with business users, and validation of delivered functionality.
- Support release readiness activities and post deployment validation.
Agile & Delivery Collaboration
- Work within Agile/Scrum teams, participating in backlog grooming, sprint planning, sprint reviews, and retrospectives.
- Partner with Product Owners to help prioritize backlog items and ensure stories meet Definition of Ready (DoR).
- Act as a liaison between business and technical teams to ensure smooth communication and alignment throughout the delivery lifecycle.
Stakeholder & Communication
- Facilitate workshops, requirement walkthroughs, and stakeholder review sessions.
- Communicate progress, risks, and dependencies clearly to project and delivery leadership.
- Ensure stakeholder expectations are managed and changes are documented and communicated effectively.
Required Skills & Qualifications
Core Skills
- 5+ years of experience as a Business Analyst, preferably in CRM or Salesforce-based programs.
- Strong understanding of Salesforce concepts (data model, security, automation, reports, dashboards).
- Hands-on experience writing user stories and acceptance criteria in Agile environments.
- Proficiency in Agile tools such as JIRA and Confluence (or equivalent).
- Strong analytical, problem solving, and documentation skills.
Communication & Collaboration
- Excellent verbal and written communication skills.
- Proven ability to work with cross functional teams and multiple stakeholders.
- Ability to explain complex technical concepts in simple business terms.
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Experience
- 15+ years of experience as a Business Analyst, with strong exposure to Salesforce platforms.
- Strong Business Analyst background with experience performing Scrum Master responsibilities.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.