Access Control, Artificial Intelligence (AI), Cloud Architecture, Customer Relations, Data Modeling, Data Quality, Dell Computers, EDGE (Enhanced Data for GSM Evolution), Identity Data Management, Information/Data Security (InfoSec), Lead Management, Release Management/Engineering, Salesforce.com, Short Messaging Service (SMS), Telephony
Experience: 9+ years
Must Have Technical/Functional Skills
Salesforce Architect focused on AI-driven innovation within the EDGE Lead Management Platform, leading the design and PoCs for intelligent features such as AI-assisted SMS and Omni-Channel engagement, advanced telephony enhancements, and automated inbound and outbound customer interaction solutions. Need someone with custom integrations experience and not like using integrators like MuleSoft or Dell Boomi or anything else.
Roles & Responsibilities
- Solution Design: Mapping complex business requirements to Salesforce capabilities to create cohesive multi-cloud architectures.
- Data & Security: Designing secure data models, access controls, and identity management protocols to ensure data integrity and compliance.
- Technical Governance: Establishing release management rules, guiding development teams, and minimizing "technical debt " (costly, hard-to-maintain code) as the user base grows.
- Stakeholder Alignment: Translating complex technical concepts into clear business language for executives, ensuring organizational buy-in for new implementations.