Sign upLog in
See more jobs

Salesforce Analyst

TechDigital

  • Bay Area, CA
  • 1 day ago

    Highlights

    Hands-on experience on configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc. Around 2 Years of experience/ exposure in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.

    Numbers & Facts

    LocationBay Area, CA
    IndustryOther/Not Classified
    Company Size100 to 499 employees

    Description

    Experience Requirements:
    • 5 + years of experience as a Business Analyst (BA) with good experience in admin role, for leading enterprise-scale CRM, PRM projects.
    • Around 2 Years of experience/ exposure in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
    • Should have Working knowledge of process documentation & project management software.
    Qualifications:
    • BS or equivalent degree in Business management, Computer Science, Engineering or related discipline required.
    • Salesforce Administrator Certification (required)
    • Salesforce Marketing Cloud Consultant (required)
    Skills Requirements:
    • Strong knowledge of Consumer, Retail, Enterprise channel & End customer sales. Experience in Sales operations, partner management & enablement preferred.
    • Experience with tools such as Jira, Confluence, and Microsoft Office Suite.
    • Deep understanding of Salesforce Platform functionality and best practices, with emphasis in Sales Cloud & Marketing Cloud
    • Strong experience in implementation; ability to determine whether requirements are configuration, customization, and/or integrations with external systems.
    • Hands-on experience on configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc.
    • Experience with the Salesforce AppExchange and a deep understanding of both this ecosystem as well as native Salesforce capabilities.
    • Experience with Agile / Scrum delivery models.
    • Prior experience in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
    • Working knowledge of process documentation & project management software.
    • Experience working with large-scale, complex datasets and using salesforce data tools.
    • Ability to design and implement dashboards on Einstein Analytics/ Tableau CRM preferred and reports to deliver business insight
    • Keen understanding of system security and controls
    Key Responsibilities:
    • Work closely with the Business teams as functional experts in key channel sales / end-user sales / merchandising / digital and physical retail processes and related solutions needs.
    • Establish credibility as trusted advisors to understand business requirements and quickly providing options for consideration.
    • Propose solutions beyond what has been requested by business partners. Work on opportunities to build for scale by designing holistically, with a focus on flexibility and maintainability.
    • Set up success criteria for initiatives that are clearly measurable and achievable through the scope of deliverables.
    • Adopt a standardized development lifecycle methodology for all projects- from mobilization to scoping, requirements, use case documentation, design, business readiness, testing and implementation.
    • Support key business processes promoting application, data integrity, governance, and compliance.
    • Manage the Salesforce application and involve to define, design and configure enhancements to Salesforce platform that provide significant ROI by bridging the gap between out-of-the-box Salesforce functionalities and business processes.
    • Design and implement reports, dashboards and alerts that support the business processes and deliver business insight.
    • Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance sign offs.
    • Analyze current business processes and identify opportunities for optimization through Salesforce.

    Similar Jobs