Job Title: Sales Support Specialist -TRUFAST Roofing Reports To: VP Sales, TRUFAST Job Status: Salaried Job Locations: Bryan, OH Our Purpose & Culture: At Altenloh, Brinck & Co. US, we create opportunity through growth-for the people who build, the teams who support them, and the communities they serve. We design and manufacture engineered fastening solutions that professionals trust to perform - solutions that make work safer, stronger, and more efficient. Through innovation, quality, and disciplined execution, we deliver products that stand behind the structures people rely on most. Our culture is guided by values that shape how we work and lead: - In Service to Others - We put teammates, customers, and communities first.
- Do the Right Thing - We act with integrity, even when no one is watching.
- We Get It Done - We deliver on commitments with urgency, grit, and pride.
- Empowerment - We trust and equip each other to make decisions that drive progress.
- Be Positive - We bring energy and optimism to every challenge.
Basic Job Functions: Altenloh, Brinck & Co. US, Inc. manufactures and distributes engineered fasteners under the SPAX brand for the construction market, TRUFAST for the commercial roofing industry and TRUFASTWalls for exterior building envelopes and facades. The Sales Support Specialist -TRUFAST Roofing will ensure our customers receive outstanding support and that all their needs are met. This will be accomplished through support of our sales leadership and outside sales teams by providing sales reports, analysing data, serving as a liaison between sales and operations, and assisting in forecasting and pricing. This role will have significant interaction with the Trufast sales leaders and our customers, working to connect their needs with our sales teams and internal operations, to help ensure customer priorities are understood internally, expectations are managed externally, and processes are in place and working to deliver on both. The ideal candidate will have the ability to work on with all areas of the organization, on many different items at once, ensuring each is delivered in a timely and accurate manner. Our benefits include: - Free employee medical, dental, and vision insurance @ 30 days
- Eligible to participate in the company's incentive plan
- Employee referral ($2,000)
- PTO
- Company match 401k @ 6 months
Essential Responsibilities: Sales Analysis, Forecasting & Pricing - Generate and review monthly sales figures and analysis to support customer, product, and margin growth for the sales and inside sales teams.
- Coordinate customer forecasts with internal forecasting team, analyze vs. actual order volumes, and communicate/manage gaps with the sales team and customers.
- Assist with pricing of products and customer discounts, and administer customer rebates.
Order Fulfillment & Supply Coordination - Manage order allocations and stock availability, identifying supply shortages and demand spikes early to prevent service issues.
- Partner with supply chain and operations to understand lead times, product availability, and shipment requirements; communicate lead times to customers and expedite orders to support on-time delivery. Proactively address any commitment risks with communication to sales leadership and customers, providing options and updates for resolution. Recognize when an issue needs escalated.
- Work with sales teams to quickly and accurately solve ad-hoc customer issues.
Customer Compliance & Sales Back-Office - Lead customer compliance and onboarding, including customer data management, in support of the TRUFAST sales, inside sales, and customer service teams. Coordinate with appropriate internal departments to obtain customer requests for BABA requirements, country of origin requests, other compliance reporting, label changes and FM approvals
- Work with customer service, inside sales, supply chain, product development, and forecasting on new launches and product additions.
Sales Strategy Execution - Priority Account Support: Provide sales support and internal coordination for Trufast's largest customers with primary focus on top 20% accounts as designed by sales leadership and serve as a central point of coordination for customer requests and ensuring timely internal follow up and completion of outstanding requests.
- Support account meetings and weekly/monthly conference calls by preparing action lists and tracking follow up commitments.
- Partner with the TRUFAST roofing sales leaders to execute regional and/or vertical sales strategies, aligning inside sales & customer service efforts with company revenue goals and market initiatives.
- Identify product mix gap opportunities by customer and follow through with the appropriate sales leaders to ensure action is taken and tracked.
- Centralize and communicate sales information across outside sales, sales reps, marketing, product management, engineering, operations, and sales service to connect opportunities with internal requirements and capabilities.
- Collaborate with field sales and other departments to ensure seamless handoffs and customer experience.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands.
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