Sales Support Specialist

JOB INFORMATION:

Job Title:   Sales Support Specialist

Department(s): 5087 - Beneficial Cargo Owner Sales

Location(s):  Garden City Terminal

FLSA Status:  Non-Exempt

JOB OVERVIEW:

Under the supervision of the Senior Regional Sales Manager, the Sales Support Specialist will contribute to the achievement of sales targets by supporting sales representatives, coordinating sales activities, organizing meetings, and maintaining good customer relationships. The Sales Support Specialist's responsibilities include supporting sales, driving customer satisfaction, coordinating with other departments, handling administrative duties such as writing reports, managing Salesforce data and reporting, tracking sales campaigns, and promoting customer satisfaction.

Upholds the values of the GPA to promote Safety, Integrity, Respect, Community, Creativity and Opportunity. Promotes a safe work environment by participating in safety initiatives and reporting unsafe conditions and behaviors.

JOB DUTIES:

• Supports the sales team by contacting customers to arrange appointments and ensuring all sales representatives have high-quality, up-to-date support material.
• Handles urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, and scheduling meetings.
• Maintains organized sales records and ensures accuracy of Salesforce data, including lead, opportunity, and account information.
• Generates and distributes Salesforce reports and dashboards to provide visibility into sales performance, pipeline activity, and campaign outcomes.
• Tracks sales campaigns in Salesforce, ensuring engagement is monitored, results are captured, and follow-up actions are completed in a timely manner.
• Provide customers/visitors with an informative tour of the port and facilities.
• Arranges for creation and distribution of presentations and supporting documents to help the sales team generate business leads.
• Collaborates with Sales Leadership to monitor KPIs, campaign ROI, and customer activity within Salesforce.
• Ensures adherence to GPA regulations and policies.
• Adds new/updated business cards to Outlook and Salesforce.
• Identify sales leads and market trends.

JOB REQUIREMENTS:

Knowledge, Skills, & Abilities

Good team development and leadership skills.Computer literacy, good administrative, organizational, and problem-solving skills.Excellent communication, sales, and customer service skills.The ability to multitask, work in a fast-paced environment, and meet deadlines. Current knowledge of industry trends and regulations.

Experience

Experience as a sales coordinator Preferred

Education

Preferred Bachelor's Degree in Business Administration, Marketing, Logistics, or a related field

Licenses & Certifications

TWIC - Transportation Worker Identification Credential Required Upon HireDriver's License - Valid state driver's license Required Upon Hire

Note: This job description is not necessarily an exhaustive list of all duties, responsibilities, job requirements, or working conditions associated with the job. Management reserves the right to revise the job or to require the performance of different or additional tasks. The employee must be able to perform the essential functions of the job, with or without reasonable accommodation, an without direct threat to the health or safety of others.

Revised: 7/30/2026

Mission: To empower entrepreneurs, strengthen industries, sustain communities, and fortify families by relentlessly striving to accelerate global commerce.