Are you interested in driving change? Do you have a curiosity-driven mindset to discover what is possible? Are you a self-driven individual with integrity? Do you want to be part of a department that is on the path to becoming uniquely extraordinary?
If so, join us as Stemilt's Sales Support Specialist, a vertically integrated Company that brings wholesome and earth friendly products to families around the world, and the largest employer and pillar for the Wenatchee valley community, is looking to become a leading employer, not just in its home valley but, around Washington, and the world. If you are an open-minded, continuously learning individual that looks to push the limits, and is beyond ego… This Company is for you. We are World Famous! Join us, you will love it here !
Stemilt's Sales Support Specialist is a self-led, high impact contributor who keeps Stemilt's retail customers running smoothly. You drive accuracy and efficiency through proactive order management, sharp problem solving, and clear cross functional communication. With a focus on speed, precision, and exceptional service, you ensure every order aligns with operational capabilities and delivers a seamless experience for both internal teams and external partners. Excellent communication skills, both written and verbal, a must.
Key Responsibilities
- Review and verify order details, including customer purchase orders, pricing, product availability, pack schedules, and shipping requirements.
- Enter, update, and maintain customer orders in internal ERP systems and databases with high accuracy and efficiency.
- Monitor order status across internal and external supply chain processes; proactively communicate discrepancies or issues and collaborate as needed to resolve them.
- Coordinate with cross‑functional teams to confirm product availability and address fulfillment challenges.
- Serve as a communication bridge between Sales and internal departments such as Production, Transportation, Shipping, and partner warehouses.
- Answer incoming calls, record accurate messages, and direct inquiries appropriately.
- Troubleshoot order‑related issues, including shortages, pack schedule conflicts, and shipping changes.
- Maintain accurate customer specifications, delivery requirements, and order instructions.
- Demonstrate flexibility by supporting occasional evening and weekend work as needed.
- Other duties may be assigned.
Reports to: Sales Support Manager
What we bring to your table:
- A World Famous! benefits package that includes:
o Medical/Dental/Vision insurance
o Short- and Long-term Disability insurance
o Flexible Spending Account (FSA)
o Life insurance
o Matched 401(k)
o Paid holidays
o Paid Time Off (PTO)
o Performance Incentive Plan
- An exciting opportunity to shape new performance standards, build knowledge, and open pathways for continued career growth
Qualifications:
Associate degree (A.A) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Experience working in a fast-paced environment preferred.
- Proficient in Microsoft Outlook, Excel, Teams, and Power BI; experience with Oracle ERP is a plus.
- Strong written and verbal communication skills.
- High attention to detail, accuracy, and organization.
- Enjoys creating clarity and solving problems in complex or ambiguous situations.
- Self‑motivated with a willingness to learn.
- Able to work effectively across multiple departments.
- Adaptable to change and shifting priorities.
- A desire to create strategy and design of an environment that creates a World Famous! employee experience.
- Comfortable with verbal communications, in person, and via telephone.
- Ability to deliver high quality results with an exceptional transparent, consultative, and partnering attitude.
- A commitment to understand that change is the only constant and a practice of change with purpose, flexibility, and adaptability is a must.
- A desire to deliver an extraordinary experience at every interaction, in fact World Famous!