Sales Support Specialist

Community Impact Newspaper

  • Pflugerville, TX
  • 3 days ago
  • $24.04 Per Hour

Highlights

Based in our Pflugerville office, you'll support an advertising sales team and their customers across three major Texas metros - Austin, Houston, and Dallas-Fort Worth - sharpening pitches, strengthening customer relationships, and surfacing insights that move real revenue. You might start the morning reviewing campaign data to help a sales rep build a stronger pitch, then spend part of your afternoon working back-and-forth with a customer and designer to get their ad just right.

Numbers & Facts

LocationPflugerville, TX

Description

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Job Type

Full-time

Description

Sales Strategy Specialist - $50,000+ Annually, Top News Organization, Meaningful Work

Description

Do you get excited by a well-crafted pitch deck and the data behind why it works? Are you the kind of person who can spend the morning digging into campaign performance and the afternoon helping a customer fall in love with their ad?

This role sits at the intersection of creative partnership and analytical thinking - and that's exactly what makes it rare. Based in our Pflugerville office, you'll support an advertising sales team and their customers across three major Texas metros - Austin, Houston, and Dallas-Fort Worth - sharpening pitches, strengthening customer relationships, and surfacing insights that move real revenue.

Community Impact lands in two million mailboxes and thousands of inboxes every month. It's a publication people actually look forward to - as enjoyable to read as it is informative. Join a team that takes that seriously, and take pride in the work you put into the world. Become an Impacter today.

A Day in the Life

No two days look the same - and that's what makes this role exciting. You might start the morning reviewing campaign data to help a sales rep build a stronger pitch, then spend part of your afternoon working back-and-forth with a customer and designer to get their ad just right. In between, you're responding to incoming tickets, joining a cross-functional problem-solving session, or helping a rep understand a new process. You're equal parts analytical resource, creative sounding board, and reliable hub - the kind of person who shifts gears easily and leaves every interaction a little better than they found it.

Your responsibilities include:

  • Sales Strategy & Pitch Advisory: Partner with sales reps to create pitch decks and use data to help reps win more business.
  • Creative Collaboration: Help manage a book of business and build relationships with advertisers and act as their creative partner - guiding the ad development process from concept through approval.
  • Targeted Mail & Custom Quotes: Partner with Community Impact Printing to scope targeted mail campaigns and develop custom quotes that match customer needs.
  • Field Support & Issue Resolution: Respond to incoming tickets, troubleshoot issues for the field sales team, and keep work moving without bottlenecks.
  • Cross-Functional Collaboration: Work closely with our development team on new UX/UI improvements, partner with ad designers and programmers, and connect regularly with leadership and customers.
  • Data Analysis & Reporting: Analyze sales performance, advertiser trends, and campaign data to surface insights that drive smarter decisions and stronger pitches.
  • Sales Training & Enablement: Train sales reps on processes, tools, and best practices so the field team has what they need to succeed.
  • Administrative Accuracy: Handle data entry and administrative tasks with precision, ensuring records, systems, and deliverables stay clean and reliable.
  • AI Tool Adoption: Identify, test, and roll out emerging AI tools for sales, marketing, and strategy - sharing best practices with the team to elevate how we work.

About You

You should apply to our Sales Strategy Specialist role if you are:

  • Career-Oriented: Looking to start or grow your career at the crossroads of sales, marketing, data, and AI in an operational way.
  • Strong Communicator: Communicate clearly and confidently with teammates, leadership, and customers alike.
  • Customer-Focused: You find genuine satisfaction in helping customers get what they need - whether that's a better ad, a clearer answer, or a faster turnaround.
  • Quality-Focused: Take pride in quality control and catching what others miss.
  • Detail-Oriented: Get genuine satisfaction from detail-oriented work in a crm, pitch deck or within a proposal where balancing timeliness and accuracy matters.
  • Problem Solver: Enjoy problem-solving and untangling issues for a field team that depends on you.
  • Adaptable: Adapt easily to change and bring a positive, can-do attitude to whatever the day throws your way.
  • Knowledge Sharer: Want to share what you know - training sales team members on processes and best practices.
  • Creatively Intuitive: You don't need to be a designer, but you can look at an ad and know when something's off - and can articulate why.
  • Data-Driven: Love learning and digging into data to surface insights that drive smarter sales strategy.
  • Tech-Curious: Are curious about or already skilled in emerging AI, data and UX/UI trends to make work more efficient and surface new opportunities.

Why Join Community Impact

  • Starting hourly rate of $24.04 ($50,000 annually)
  • Based in Austin, TX - hybrid schedule of 3 days in office, 2 days remote
  • Supports sales teams across Austin, Houston, and Dallas-Fort Worth
  • Reports to the Internal Sales & Operations Manager
  • Paid Time Off: starting at 112 hours annually
  • Paid Holidays: 10 per year, plus an additional paid day off for your birthday
  • Comprehensive Benefits: Medical, Dental and Vision
  • Additional Coverage: Supplemental insurance options, including Accident and Critical Illness
  • Career Growth: Opportunities for advancement and development

If you are ready to make a real difference in your community, apply today.

Requirements

  • Reliable transportation to our Pflugerville office.
  • Proficiency with Mac, Google Suite, and Microsoft Office; comfortable learning our in-house CRM and technology.
  • Experience in a customer-facing or client service role is a plus.

Salary Description

$24.04 per hour (50,000 Annually)

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