Highlights
Overview of the Position: The Sales Support Specialist role supports the Sales team and customer requests demonstrating proficiency in all aspects of customer service, including customer knowledge and service, functional excellence with systems and tools, training, and teamwork. Education Requirements: High school diploma or GED and at least three months related experience and/or training; or equivalent combination of education and experience.
Numbers & Facts
| Location | Peachtree City, GA |
| Industry | Aerospace and Defense |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1957 |
| Website | https://www.heico.com/ |
Description
Overview of the Position:
The Sales Support Specialist role supports the Sales team and customer requests demonstrating proficiency in all aspects of customer service, including customer knowledge and service, functional excellence with systems and tools, training, and teamwork. Success in this role will be determined by customer service feedback, productivity with tasks and meeting company core values. Ultimately, this role is to contribute to creating and maintaining good customer relationships and ensuring frictionless sales team operations.
Essential Duties and Responsibilities:
- Perform Order data entry duties for the Account Mangers and ensure contract review is completed.
- Provide quote entry
- Enter and update customer orders
- Assist with customer communication and resolution of customer issues
- Participate in coverage for team members who are out of the office
- Assist team with special projects
- Additional responsibilities as assigned by management
Other Knowledge, Skills, and Abilities:
- Knowledge of sales and customer service best practices
- Results-driven and goal oriented professional with the ability to manage multiple tasks and be productive in a fast-paced team environment.
- Ability to think creatively to solve problems.
- Strong interpersonal and communication skills, both verbal and written including good telephone etiquette skills.
- Must have computer skills including Windows, MS Word and MS Excel.
Education Requirements:
High school diploma or GED and at least three months related experience and/or training; or equivalent combination of education and experience. Previous customer service experience preferred.
Other Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands:
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.
- Is occasionally required to stand and walk
- Is frequently required to sit, talk, and hear
- Works in moderate noise levels
- Minimal, if any, travel required
About Company
HEICO Corporation is a successful and growing technology-driven aerospace, industrial, defense and electronics company. For more than 60 years, HEICO has thrived by providing customers with innovative and cost-saving products and services.
HEICO's products are found on large commercial aircraft, regional, business and military aircraft, as well as on a large variety of industrial turbines, targeting systems, missiles and electro-optical devices.
HEICO Corporation is a New York Stock Exchange listed company (NYSE: HEI and HEI.A) and has also been ranked as one of the 100 "World's Most Innovative Growth Companies", 100 "Best Small Companies" and 200 "Hot Shot Stocks" by Forbes over the past decade. With headquarters in Hollywood, Florida, and multiple locations around the world - HEICO provides over 1 million square feet of design, manufacturing, repair, overhaul, distribution, sales and support capabilities.
HEICO Corporation operates in two segments, the Flight Support group and the Electronic Technologies group. The Flight Support group designs, engineers, manufactures, repairs, distributes and overhauls FAA-approved parts that extend over the entire aircraft, from the engines all the way to hydraulic, pneumatic, electromechanical, avionic, structures, wheels and brakes and even interiors.
The Electronic Technologies group produces electrical and electro-optical systems and components serving niche segments of the aerospace, defense, communications, and computer industries. The Electronic Technologies group is a worldwide leader in the design, manufacture and sale of electrically and electro-optical engineered products used in the aerospace, defense, space, and electronics industries.
By combining state-of-the-art technologies, a team of highly skilled Team Members and an indisputable commitment to quality, both segments have constantly delivered invaluable solutions to customers over the years, helping to position them as leaders within their industries.