Garelick Farms, Dairy Farmers of America, is excited to announce an opening for a
Part Time - Sales Support Specialist!
We offer excellent benefits and competitive pay with great growth opportunities!
Rate $22.00 Hourly
GENERAL PURPOSE
Provide administrative and operational support directly to a sales team to assist in achieving sales targets. Collaborate with the sales team to ensure the timely and accurate processing of sales-related tasks. Coordinate activities between the sales representatives, customers, and various internal departments. Support the successful implementation of new accounts and ongoing account service to customers.
JOB DUTIES AND RESPONSIBILITIES
- Prepare and document all quote, proposal, submission, or contract information as directed in designated system, ensuring information is properly updated to reflect all account activity
- Perform required follow ups to ensure timely completion of quotes and delivery of proposals
- Remarket renewals, contact customers, create renewal proposals, and handle other renewal activities in coordination with sales
- Complete all necessary paperwork, ensuring proper signatures, and provide completed paperwork to appropriate group within established timeframes
- Maintain organized records of leads, sales activities, customer interactions (inbound or outbound), and communications in designated system, ensuring information is accurate, comprehensive, and up to date
- Liaise with other departments or escalate to supervisor to address customer concerns and ensure effective problem resolution
- Assist in creating sales reports (customer inquiries, sales trends, customer complaints, delivery or service problems, reasons for product returns, etc.), forecasts, and performance analyses for the sales team
- Assist in lead generation and qualification activities, such as data research and prospecting. Call out on prospect lists to assess interest in products and/or services and forward all leads to the sales team
- Participate in sales meetings, providing updates on sales status, customer feedback, and other relevant information
- Collaborate with the marketing team to develop marketing content to support sales staff
- Support order processing and management if appropriate. Process sales orders accurately; coordinate fulfillment, shipping, and delivery to meet customer expectations; monitor the order status and provide regular updates to customers and the sales team; and handle order changes, cancellations, and returns, ensuring compliance with company policies
- Maintain updated knowledge of the company's products and services to address customer inquiries effectively
- The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required