Sales Support Specialist

Founded in 1980, P.J. Fitzpatrick is an award-winning home remodeling company specializing in roofing, windows, doors, siding, gutters, bath remodeling, and more. Serving homeowners throughout the Mid-Atlantic region, we are committed to delivering exceptional craftsmanship, outstanding customer service, and high-quality home improvement solutions.

At P.J. Fitzpatrick, our people are the foundation of our success. We invest in our employees through hands-on training, career development, and opportunities for advancement, creating an environment where team members can build long-term, rewarding careers. Our culture is built on integrity, teamwork, and a shared commitment to exceeding customer expectations.

Whether you're just starting your career or bringing years of experience, P.J. Fitzpatrick offers the opportunity to grow with a company that values hard work, innovation, and excellence.

The Sales Support Specialist provides administrative and operational support to the sales team. This role is responsible for maintaining sales-related trackers, assisting with sales holds, preparing documentation, and responding to internal and external inquiries. The position is primarily task-based, with occasional small projects assigned as needed.

Pay: $22.50 an hour

Schedule: 1st shift Monday-Friday

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Essential duties include, but are not limited to:

• Maintain and update Excel trackers related to capacity, golden ticket eligibility, and no-show appointments
• Monitor sales holds and communicate new or updated hold information to HICs and managers
• Prepare customer documentation and scorecards upon request
• Research job information and provide clear, concise summaries of findings
• Assist with general document preparation and organization
• Update job notes and status changes in the CRM system
• Compile reports and export documentation for management review
• Support follow-up actions and documentation resulting from sales hold meetings

Key Performance Indicators (KPIs)

• Meet Service Level Agreements (SLAs)- tasks completed on time and complete
• Maintain 95% or higher accuracy in data processing and updates
• Ensure assigned sales trackers are accurate and up to date