Sales Support Specialist

At Lone Star Communications, we believe work should be more than a job, it should be an investment in your future. As an employee-owned company, every team member shares our collective success.

Job Purpose:

The Sales Support Specialist-HC plays a critical role in supporting and strengthening relationships across Lone Star Communications' healthcare client base. This position serves as a primary day-to-day contact for assigned accounts, ensuring consistent communication, high quality service execution, and seamless coordination across internal teams.

This is a client-facing role focused on relationship management, operational execution, and growth enablement; working closely with the sales, service, and operations teams to deliver exceptional customer experience.

Duties and Responsibilities

• Follow all company processes and procedures in accordance with the LSC Quality Management system to ensure that a quality product is maintained and delivered within the predetermined time and cost
• Attending required internal company meetings such as safety, departmental, scheduled daily and weekly meetings.
• All employees are required to actively participate in the LSC Safety Program.
• Be the forerunner in assuring customer satisfaction by meeting customer's expectations while containing scope and cost creep.
• Other duties as assigned.

SALES AND CUSTOMER SUPPORT

• Handle inbound and outbound customer calls regarding products, services, pricing, delivery, and order status
• Assess customer needs and recommend renewals, upgrades, and new solutions
• Provide product education and support to customers
• Coordinate troubleshooting basic technical or service-related issues.

CLIENT RELATIONSHIP MANAGEMENT:

• Serve as a liaison and coordinate contacts for assigned healthcare clients
• Maintain consistent communication through regular outreach and follow-up
• Build strong relationships with stakeholders and decision-makers
• Ensure client needs are addressed promptly and effectively

ACCOUNT COORDINATION & EXECUTION

• Coordinate across internal teams to ensure accurate and timely execution
• Track ongoing client activity including installations and upgrades
• Maintain visibility into account timelines, deliverables, and milestones
• Process customer orders, including order entry, review, and tracking
• Support billing reconciliation and prepare account-related documentation for clients

REPORTING & ADMINISTRATION

• Maintain accurate and up-to-date Q360 records
• Track account interactions and project progress
• Create, process, and maintain reports for assigned clients
• Support reporting and internal account planning
• Assist with credit requests and invoice coordination
• Accountable for contractor prequalification updates and renewals

OPPORTUNITY IDENTIFICATION & GROWTH SUPPORT

• Identify opportunities for additional products and services within existing accounts
• Gather insight into client needs and market activity
• Provide feedback on customer satisfaction and improvement opportunities
• Partner with senior sales team members to support growth initiatives

CRM & PROCESS MANAGEMENT

• Maintain accurate and up-to-date CRMrecords
• Track account interactions and project progress
• Support reporting and internal account planning

ISSUE RESOLUTION & CUSTOMER EXPERIENCE

• Proactively identify and resolve customer issues
• Escalate delays or problem areas and recommend solutions
• Collaborate internally to ensure high-quality service delivery
• Maintain a consistent, positive client experience

Qualifications

Required:

• High School Diploma or equivalent
• 2-5 years in customer service, sales support, account coordination, or client-facing support roles

Preferred:

• Experience in healthcare technology or related industries preferred

Additional Requirements

• Ability to travel locally within the region
• Occasional travel to other Lone Star regions
• Valid driver's license and reliable transportation

Education Requirements

• High School Diploma or GED, with a minimum of 3 years office related experience, OR
• Associate degree from an accredited college with 2 years working experience, or on the job training may substitute as equivalent

Skills

• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities effectively
• Customer-focused and proactive problem-solving mindset
• Experience with CRM systems
• Proficiency in Microsoft Office Suite
• Understand and adhere to company policies and applicable laws