Provide ongoing support by answering questions, tracing order status or shipments, and resolving customer issues promptly. Visit customers independently and alongside sales personnel to strengthen relationships and address customer needs.
Numbers & Facts
Location
Bethlehem, PA
Description
Visit customers independently and alongside sales personnel to strengthen relationships and address customer needs
You are expected to manage inventory of industrial gases and hard goods primarily via phone communication
Provide ongoing support by answering questions, tracing order status or shipments, and resolving customer issues promptly
Prepare analyses, agendas, materials, and follow-up documentation to assist sales teams in understanding client requirements
You are going to solve straightforward problems efficiently and deliver timely solutions to meet customer expectations
Communicate clearly and ensure follow-up to close open customer needs and maintain satisfaction
You will make informed recommendations to external customers to support their purchasing decisions
Support proposal development, cylinder audits, and perform other duties as assigned to contribute to team success