About the role
The Sales Support Representative serves as administrative support to the Flame Retardant/Workwear team. This role ensures accurate order fulfillment, proactive communication with customers and vendors, and alignment with company standards to maintain the overall health of customer accounts.
What you'll do
- Supports the sales team in maintaining the overall health of accounts.
- Completes tasks delegated from sales management to ensure orders are fulfilled correctly and customer communication meets company standards.
- Communicates proactively and professionally with customers and vendors.
- Facilitates internal processes to ensure projects are completed within production timeframes and meet customer expectations.
- Assists with art requests for customer and vendor approval.
- Maintains basic knowledge of customer-specific standards.
- Collaborates with internal departments to support the sales delivery process.
- Assists in preparing reports and presentations for client meetings.
- Enters and updates sales order information in company systems.
- Performs other related duties as assigned.
- Maintains cleanliness and organization of the work area.
- Complies with all company standards as outlined in the employee handbook.
Qualifications
- High school diploma or general education degree (GED) required.
- Strong organizational and time management skills
- Excellent written and verbal communication abilities
- Ability to work collaboratively across departments
- Proficiency in Microsoft Office Suite and CRM systems
- Attention to detail and commitment to quality
- Previous experience in a sales support or administrative role preferred