Highlights
This role will support sales teams, healthcare professionals, and internal departments by managing customer inquiries, maintaining accurate records, and assisting with procurement and order processes. 18+ Month Contract | Virtual Role | 8:00 AM-5:00 PM EST Our client is seeking a Sales Support Representative to provide customer and sales support within a professional medical device environment.
Numbers & Facts
| Location | Fort Lauderdale, FL |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 2004 |
| Website | https://impactbusinessgroup.com |
Description
Sales Support Representative
18+ Month Contract | Virtual Role | 8:00 AM-5:00 PM EST
Our client is seeking a Sales Support Representative to provide customer and sales support within a professional medical device environment. This role will support sales teams, healthcare professionals, and internal departments by managing customer inquiries, maintaining accurate records, and assisting with procurement and order processes.
This is a great opportunity for a detail-oriented professional who enjoys problem-solving, working with data, and supporting customers in a collaborative environment.
Key Focus Areas: Customer Support | Sales Support | Data Management | ERP Systems | Process Improvement
What You'll Do
- Provide phone and email support for inquiries from sales teams, customers, and healthcare professionals
- Respond to customer questions in a timely, accurate, and professional manner
- Support sales activities by researching and providing information related to customer requests
- Enter and maintain cases within customer procurement systems to support purchase order processes
- Maintain accurate records of customer interactions, inquiries, and resolutions
- Prepare reports by collecting, analyzing, and organizing customer and sales information
- Maintain customer pricing information and contract details within ERP systems
- Support inventory accuracy through proper billing, replenishment, and record management processes
- Track inventory shelf life and expiration information
- Collaborate with internal teams including Sales, Accounts Receivable, and Operations
What We're Looking For
- 2+ years of related experience required
- Bachelor's degree preferred
- Experience supporting equipment contracts and service level agreements preferred
- Strong analytical skills with the ability to use data to solve problems and improve processes
- Excellent organization and attention to detail
- Strong customer service and communication skills
- Experience with Microsoft Office, especially Excel
- Advanced Excel skills including pivot tables and formulas preferred
- Power BI experience is a plus
- Experience with SAP and/or Salesforce preferred
About Company
Working with iMPact
Here at iMPact we have helped connect candidates to opportunities available in Information Technology, Accounting/Finance, Engineering, and Business Process/Administration. We have full-time, part-time and contract positions available in Michigan, Florida as well as nationwide.
Our headquarters is located in Grand Rapids, MI and we also have an office in Tampa, FL. When you’re working with us, one of our experienced recruiters will connect you with matching opportunities and they will be there every step of the way to help you through the application, interviewing and onboarding process to ensure success.
To connect with one of our recruiters, submit your application for one of our open positions, or visit our website www.impactbusinessgroup.com to submit your resume for general consideration. We look forward to hearing from you!