Sales Support Representative

About the role:

WEG Electric Corp. has a great opportunity for a Sales Support Representative to join our team in Duluth, GA. This role provides support and order information with a focus on professional teamwork while striving to deliver resolutions and excellent customer service.

Primary Responsibilities:

• Supports ISRs and customers by providing tracking information, freight charges and PODs.
• Processes freight claims and work with freight companies to ensure resolution.
• Submits corrected Bills of Lading to freight companies.
• Communicates with other departments to help resolve credit and shipping issues, etc.
• Creates credit memos for pricing discrepancy.
• Issues return goods authorization to the customer and work with warehouse personnel to ensure that goods are acceptable for restock and return is closed. This should be done in close consultation with more senior members of the team to insure accuracy.
• Runs open order report and open credit report to accurately update the reports for monthly projections.
• Processes rebate orders.
• Processes Co-op dollars (credits) in Apprise.
• Orders catalogs, brochures and literature to fulfill customers requests.
• Other duties and tasks as assigned.

Education:

• High School diploma and or GED.

Knowledge / training:

• Functional Microsoft Office skills.
• Data entry.
• Customer Service.
• Familiarity with the product catalog.
• Familiarity with general industry terminology and product naming conventions.
• Phone etiquette for customer interaction.
• Basic knowledge Business Operation System.

Experience:

• 1+ year of related experience.

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position. Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.