Job Description
The Sales Support Coordinator for wholesale commissary will play a pivotal role in managing and enhancing customer experience, providing essential sales support, and addressing operational needs. This position involves handling customer interactions, resolving issues, and coordinating with various teams, such as the warehouse, to ensure smooth operations and client satisfaction. Working alongside Field Sales Specialist in a specific territory
Job Responsibilities
Data Entry and Order Management:
Work closely with inventory teams to communicate on stock levels, backorders, and product availability. Handle and submit customer purchase orders to ensure timely preparation for shipment and delivery.
Customer Satisfaction:
Monitor and address customer issues and discrepancies, submit form to accounting for processing to address said issues and discrepancies. Improve customer service experience by gathering feedback and implementing established processes.
Call Management:
Handle incoming customer calls promptly and professionally, assisting with inquiries, order placement, and troubleshooting issues. Initiate outbound calls for follow-up, order confirmation, and issue resolution, ensuring a proactive approach to customer service.
Sales Support:
Prepare and send customer quotes in a timely and accurate manner, ensuring all necessary information is provided for decision making. Collaborate with buyers and inventory teams to research and manage purchase orders, ensuring alignment with customer needs and stock availability. Research and submit product usage reports as required by customers, maintaining accuracy and timeliness.
Operational Coordination:
Serve as a liaison between customer and the warehouse, addressing operational issues, order discrepancies, and logistical concerns. Track shipments, update customers on order status, and work with trucking partners to ensure timely deliveries.
Compensation Data
Qualifications
Education and Experience:
High school diploma or equivalent required; bachelor's degree preferred. Previous experience in customer service, sales support, or logistics coordination is advantageous.
Skills:
Strong communication skills, problem-solving abilities, and the ability to multitask and prioritize effectively. Familiarity with CRM systems, ERP software, and basic office applications (MS Office Suite). Experience with order management or warehouse systems is a plus.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.