| Location | Indianapolis, IN |
ob responsibilities:
Handle customer inquiries, complaints, service requests, and email correspondence
Coordinate after-sales service activities, including account management and maintain customer relationships
Prepare quotations and follow up sales-related queries
Provide administrative support to the sales team
Support and coordinate company's sales projects
Perform ad-hoc duties as assigned
Job requirements:
Bachelor's degree, any major
3 years of experience in sales support, customer service, or order coordination
Familiar with quotations, order follow-up, and after-sales processes
Good command of both written and spoken English and Chinese
Proficient in MS Office; experience with CRM/ERP is a plus
Detail-oriented and responsible, with strong communication and coordination skills; able to handle multiple tasks at once
Customer service mindset and a good team player