Sales Support & Customer Experience Coordinator

POSITION SUMMARY 

BYLT is seeing a highly organized, professional and proactive Sales Support & Customer Experience Coordinator to support the Wholesale team and assist with day to day customer and operational needs. This position will serve as the connector between customers, sales representatives and internal teams to ensure requests are handled in a timely manner, issues are resolved promptly and daily operations run smoothly.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Sales Team Support

• Provide daily administrative and operational support to the team of Sales Representatives
• Assist with sales requests, customer inquiries, and all follow-ups 
• Assist with resolving issues and ensuring requests are moving forward
• Resolve inventory inquiries and provide solutions if orders are unable to be fulfilled as placed

Customer Service and Communication

• Respond to customer inquiries and internal teams in a timely manner
• Handle challenging conversations and customer concerns or escalations with professionalism
• Maintain clear communication with customers, Sales Representatives and all internal teams
• Maintain a high standard of customer service to external and internal teams regardless of the situation

Organization and Administrative Support

• Manage multiple requests and responsibilities while maintaining a high level of accuracy
• Track outstanding items, deadlines and follow-ups to ensure all orders are fully processed within the designated timeframe
• Maintain accurate documentation and records
• Ensure details are reviewed carefully, recognizing that small errors can have a large impact on further in the process

Problem Solving and Cross Functional Coordination

• Take initiative to identify solutions to issues as they arise and understand when to escalate
• Work collaboratively with internal teams to resolve issues that are stalling the process
• Adapt to changing priorities, processes and evolving business needs

REQUIRED EXPERIENCE/SKILLS/EDUCATION:

• Bachelor’s Degree in Business Administration, Business Management, Communications or related field 
• 2 + years of experience in professional Customer Service, Corporate Sales Support or an administrative setting
• Excellent verbal and written communication skills
• Strong organizational and time management skills and exceptional attention to detail
• Strong problem solving skills and the ability to think independently
• Ability to take direction, accept feedback and adapt to changing situations

PREFERRED: 

• Experience supporting a corporate sales team

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, and handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. 

NOTE 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship. 

BYLT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any time without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.