Sales Support Coordinator

Job Functions Maintains all existing accounts as assigned, including customer set-up, forecasting, inventory overview, and order processing. Utilizes exceptional problem-solving, quick thinking, and communication skills to keep relationships with buyers as strong as possible.

Purpose
Contributes to the growth of business by regularly communicating with clients, accurately answering questions, and quickly resolving concerns.

Job Functions

• Maintains all existing accounts as assigned, including customer set-up, forecasting, inventory overview, and order processing.
• Periodically reviews the location of each account on a weekly basis to determine whether representatives/service groups are providing needed information/orders.
• Follows up with all leads provided as required.
• Analyzes customer business through customer POS data and Ty Inc. sales data.
• Coordinates customer product programs, including securing all items—new and existing—into each customer’s price book.
• Utilizes exceptional problem-solving, quick thinking, and communication skills to keep relationships with buyers as strong as possible.
• Performs other related duties as assigned.

Physical Requirements

• Regularly uses a keyboard/mouse to interact with a computer.
• Regularly required to communicate verbally and via writing.
• Regularly proofreads and/or reviews documents.
• Regularly lifts or carries objects weighing up to 50 lbs.

Educational/Required Skill Requirements

• Bachelor’s degree in business administration or related field.
• Three to five years of work-related experience.
• Expert knowledge of gift/collectible and plush toy industry.
• Proficient knowledge of the Internet, email systems, and Microsoft Office products.
• Exceptional verbal and written communication skills.

Preferred Skills

• Strong understanding of sales and sales operations practices.
• Proven and accomplished in executing against deliverables.
• Ability to exercise good judgement, work with minimal supervision, and maintain confidentiality of any shared information and/or assignments.
• Ability to analyze data and determine appropriate action.
• Ability to identify any potential issues, rectify concerns, and manage obstacles with a sense of urgency.

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