Sales Support Coordinator

The Sales Support Coordinator is the first point of contactfor MDM Scaffolding — managing incoming calls on the main line, welcomingvisitors at the entrance, and providing essential sales follow-up supportthrough Salesforce CRM. This role sits at the intersection of officeadministration and sales operations, requiring a polished, professionalpresence combined with strong organizational skills and the ability to keep thesales pipeline moving.

The Sales Support Coordinator is the first point of contactfor MDM Scaffolding — managing incoming calls on the main line, welcomingvisitors at the entrance, and providing essential sales follow-up supportthrough Salesforce CRM. This role sits at the intersection of officeadministration and sales operations, requiring a polished, professionalpresence combined with strong organizational skills and the ability to keep thesales pipeline moving. The ideal candidate is personable, detail-oriented, andproactive in supporting both the sales team and day-to-day office functions.

KEYRESPONSIBILITIES

Reception & Phone Management

Serveas the first point of contact for all incoming calls on the main company line;route calls promptly and professionally to the appropriate department orpersonnel.

Greetand assist visitors, clients, and vendors at the office entrance; maintain aprofessional and welcoming front-desk environment.

Takeaccurate messages and ensure timely follow-up when personnel are unavailable.

Managegeneral office correspondence including emails directed to company inboxes.

Monitorand maintain the reception and lobby area to reflect MDM's professional brandstandards.

Salesforce CRM & Sales Follow-Up

Manageand maintain up-to-date records in Salesforce CRM, including leads, contacts,accounts, and opportunities.

Conducttimely follow-up on open quotes, bids, and proposals on behalf of the salesteam.

Trackand log all customer interactions, calls, and communications in Salesforce.

AssistAccount Managers and Business Development staff by preparing follow-up emails,call logs, and status updates for prospects and active customers.

Monitorthe quote and bid database to ensure due dates are being met and that noopportunities fall through the cracks.

Distributeinbound sales inquiries to the appropriate Account Manager or BusinessDevelopment representative.

Requirements

Strongverbal and written communication skills; professional phone manner andin-person presence.

Proficiencywith Salesforce CRM or similar customer relationship management platforms.

Abilityto multitask and manage competing priorities in a fast-paced officeenvironment.

Highattention to detail in data entry, follow-up tracking, and documentation.

Proficientwith Microsoft Office 365 (Outlook, Word, Excel) and general digital tools.