Sales Support Coordinator

Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America. Responsibilities Support Account Managers by managing consolidated price lists, forecasts, product documentation, sample requests, customer quotations, and coordinating with internal departments including Regulatory, Quality, Planning, Finance, and Customer Service.

On-Board Services is hiring a Sales Support Coordinator in Hazlet, NJ

 
About Us:
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full-time positions to our employees. We offer benefits as well as 401k.
 
Position Details:
Title: Sales Support Specialist
Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need
Job Location: Hazlet, NJ
Shift: 1^st Shift
Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO 
Compensation: $26.65/HR
 
Responsibilities

• Support Account Managers by managing consolidated price lists, forecasts, product documentation, sample requests, customer quotations, and coordinating with internal departments including Regulatory, Quality, Planning, Finance, and Customer Service.
• Coordinate with Customer Service and manufacturing teams to ensure timely completion of all requirements for order release.
• Collaborate with customer service teams across multiple regions to standardize processes and ensure consistency.
• Analyze sales tracking reports to monitor forecast accuracy, identify discrepancies, and support sales operations.
• Receive, track, and help resolve customer complaints in a timely and professional manner.
• Ensure all activities comply with customer contracts and company policies.
• Participate in customer meetings alongside Account Managers to address customer needs, provide support, and strengthen relationships.
• Monitor service performance through Key Performance Indicators (KPIs) and recommend improvements to maintain high service standards.
• Build and maintain strong customer relationships by delivering exceptional service and support.

Qualifications

• Bachelor's degree or equivalent university degree.
• 1–3 years of experience in Sales Support, Customer Service, Account Coordination, or a manufacturing environment.
• Experience managing multiple customer accounts while effectively prioritizing competing responsibilities.
• Proven ability to work cross-functionally in a fast-paced environment with strong organizational and time management skills.
• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint; SAP experience preferred.
• Excellent interpersonal, verbal, and written communication skills with the ability to build strong relationships with customers and internal stakeholders.
• Strong English verbal and written communication skills required.

 
 
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.  On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
 
JD# 25-01222
INDOJ