Sales Support Coordinator

Note To All Interested Candidates:

Character matters.

Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.

Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.

We’re a passionate group of hard-working people, obsessed about sales and service.

We know nothing matters more than a happy customer and that saying “that’s not my job” gets us nowhere.

We know how fun it feels to win, and love pushing ourselves towards that rush.

As a leading sports-lifestyle distribution company with over 52 years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands.

The good news? YOU could be a part of it.

REPORTS TO: Sales Support Team Lead – USA 

LOCATION: Remote, any state 

POSITION SUMMARY 

We're looking for a proactive and customer-focused Sales Support Specialist to serve as a key point of contact for customers and sales reps, ensuring orders move smoothly from entry to shipment. This role combines platform expertise (NuOrder & NetSuite), sharp problem-solving, and cross-team coordination to keep the order-to-shipping pipeline running efficiently and customers well-informed. You'll work closely with sales, product, and operations teams — resolving issues, tracking key metrics, and helping build a service structure that supports accounts at the highest level. This is a great fit for someone who's detail-oriented, enjoys troubleshooting, and takes ownership of continuous improvement.

Essential Functions:

Key responsibilities include, but are not limited to:

• Ensuring the smooth and accurate execution of order entry, including the correct application of discounts and commissions.

• Become a NuOrder & NetSuite “ninja”, to provide customers and reps with support in using the platform to manage their business with greater independence.

• Provide timely and helpful responses to customers and sales reps, moving them from problem to resolution with minimal stress.

• Be proactive in identifying recurring issues and elevating these issues to the broader operations team so they can be prevented in the future  

• Be proactive in staying in touch with what’s going on with our brands from the standpoint of marketing, social and PR, so you can share newsworthy updates about the growth of the brands customers are buying from us.  

• Prepare and research return authorization requests from customers  

• Prepare and research short shipment/over shipment requests from customers  

• Communicate daily with product and sales teams to ensure that pertinent information about order changes, delays or new opportunities are being channeled out to the reps and customers.  

• Assist product managers with identifying sales and customer trends 

• Work with colleagues on Sales Support Team to ensure maximize efficiencies with processes and daily activities.  

• Attend regular meetings with department staff to discuss expectations and address team concerns.  

• Work with the team to coordinate effectively with both sales and operations, to ensure the timely movement of business from order to shipping.  

• Plan and track progress of customer order pool and other key customer service metrics.  

• Familiarize yourself with, use, and maintain regular reporting tools for stakeholders regarding the progress against milestones and targets.  

• Develop efficient structure for servicing accounts at the highest level.  

SKILLS AND EXPERIENCE: 

• 2+ years of experience in customer service, sales support, order management, or a related role (industry-specific experience in apparel, wholesale, or consumer goods a plus) 

• Experience working with order management or ERP systems (NuOrder, NetSuite, or similar platforms strongly preferred) 

• Experience handling return authorizations, shipment discrepancies, or similar order-resolution processes 

• Demonstrated success working cross-functionally with sales, product, and operations teams 

• Experience tracking and reporting on customer service metrics or KPIs 

• Familiarity with brand marketing, social media, or PR a plus, with interest in staying current on brand news and growth 

• Strong verbal and written communication skills, with the ability to de-escalate and resolve issues efficiently 

• High attention to detail, particularly with order accuracy, discounts, and commission application 

• Proficiency (or ability to quickly become proficient) with NuOrder, NetSuite, or comparable order management/CRM platforms 

• Strong organizational skills and ability to manage multiple priorities and deadlines 

• Analytical mindset, with comfort using reporting tools to track metrics and progress against targets 

• Proactive, solutions-oriented approach to identifying and preventing recurring issues 

• Collaborative team player who works effectively across sales, product, and operations functions 

• Customer-service orientation with a focus on building trust and independence for customers and reps 

• Foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation. 

WHY JOIN MINT GREEN GROUP?

Mint Green Group is a trusted North American distributor and growth partner for some of the world’s most recognized sports and lifestyle brands. We combine the entrepreneurial pace and accountability of an independent organization with the opportunity to represent iconic global brands.

At Mint Green, we believe in doing the right thing, bringing the right mindset, keeping the bar high, and doing work that makes us proud. If you are excited by the opportunity to take ownership, build strong partnerships, and contribute to a team that takes personal responsibility in driving excellence, we would love to hear from you!

Some of what we offer:

• Competitive group insurance plan – Top of the line health & dental coverage with competitive rates & Mint covers 50% of premium costs

• Investing in your future – RRSP matching plus at-source contributions to your TFSA and RRSP

• Professional growth support – Dedicated funding for learning and development

• Meaningful employee experience – Budgeted activities, events, and services designed to truly engage our team based on real employee feedback

• Recognition & rewards – We celebrate individual contributions through equitable, competitive compensation, company-wide bonuses, and ongoing performance and salary reviews

• Exceptional onboarding – A best-in-class program that helps you integrate quickly, ramp up faster, and start making an impact right away

• Hybrid work model – we embrace a balance of in-office & remote work that complements employee wellbeing, collaboration & productivity.

Mint Green Group is committed to providing an inclusive and accessible recruitment experience. Accommodations are available upon request throughout the recruitment process.