Sales Support Assistant (Retail Account) - Matcha Products

Job Description:

Position Title: Sales Support Assistant (Retail Account) - Matcha Products Location: Torrance, CA

Classification: Non-Exempt

Work Schedule: Monday - Friday, 9:00 AM - 6:00 PM

(Occasional evening or weekend availability required for local consumer events and trade shows) Summary A leading global manufacturer and distributor specializing in premium Japanese green tea and Matcha products is seeking a dedicated and detail-oriented Retail Sales Assistant to join their team in Torrance, CA. This position reports directly to the National Account Executive for Retail and plays a vital role in supporting retail sales operations, executing administrative functions, analyzing data, and maintaining exceptional client relationships. The ideal candidate possesses strong analytical capabilities, a deep appreciation for Japanese culture and Matcha, and thrives in a close-knit, family-oriented workplace culture. Essential Duties and Responsibilities include but are not limited to:

• Answer incoming calls on behalf of the Retail Sales Team and communicate regularly with external partners via phone and email.
• Create, analyze, and maintain detailed data reports in Excel for management and compile data for buyer presentations using PowerPoint.
• Assist with and develop professional sales presentation materials for buyers and key stakeholders.
• Monitor and track departmental budgets, collaborating directly with management to review financials and resolve discrepancies.
• Coordinate internally across teams to ensure customer orders are processed and shipped accurately and on time.
• Communicate current pricing updates, service changes, item discontinuances, and shipping information to relevant internal and external parties.
• Fulfill sample requests for retail stores, sales meetings, brokers, account managers, and internal team members.
• Research and recommend potential retail services to management by collecting and analyzing customer feedback and market needs.
• Monitor inventory levels closely with management to ensure adequate stock is maintained.
• Coordinate store demonstrations with internal staff and third-party demo representatives.
• Organize conference calls, sales meetings, and presentations involving brokers, sales reps, retailers, and vendors.
• Serve as a backup representative for consumer events and local retail trade shows as needed (may occasionally involve local evening or weekend attendance; overnight travel is not typically required).
• Continuously seek opportunities to streamline office workflows in a fiscally responsible manner.
• Perform special projects, administrative tasks, and miscellaneous sales support duties as assigned.

Qualifications

• Bachelor's degree (B.A.) from a four-year college or university, or an equivalent combination of education and experience.
• A genuine appreciation for Japanese culture and a passion for Matcha.
• High analytical skills with exceptional attention to detail.
• Advanced proficiency in Microsoft Excel and Microsoft PowerPoint for data analysis and client presentations.
• Strong written and verbal communication skills with a focus on delivering exceptional customer service.
• Alignment with a family-oriented team culture.
• Flexibility to occasionally assist with local consumer events or trade shows during evening or weekend hours, if needed.
• Valid driver's license and willingness to perform local travel as requested.
• Minimum of 1 year of experience in a sales support or administrative role within the retail, food and beverage, CPG, or natural products industry. Familiarity or hands-on experience with ERP systems (e.g., Business Central) (preferred).

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.