Sales Support Administrator / Salesforce Operations Analyst

Salesforce CRM Administration & Data Management: Maintain SFDC data hygiene across Accounts, Opportunities, Contacts, Leads, Quotes, Deal Registrations, and related objects. The ideal candidate possesses strong Salesforce expertise, sales operations experience, analytical capabilities, and the ability to thrive in a fast-paced environment while supporting pipeline generation and business growth initiatives.

Top 5 Must-Have Skills

• Salesforce (SFDC) Administration & CRM Management
• Hands-on experience with Accounts, Opportunities, Leads, Contacts, Quotes, Deal Registrations, and pipeline management.
• Ability to maintain CRM data integrity and perform data cleanup activities.

Experience

• Experience supporting sales teams, managing sales processes, and coordinating with cross-functional stakeholders.
• Understanding of opportunity management, sales lifecycle, and pipeline reporting.

Salesforce Reporting & Dashboard Creation

• Ability to create, maintain, and analyze SFDC reports and dashboards.
• Experience providing pipeline visibility, forecast reporting, and business insights.

Data Analysis & Advanced Excel Skills

• Strong analytical skills with the ability to mine data, identify opportunities, analyze install base information, and generate actionable recommendations.
• Proficiency with Excel includes Pivot Tables, VLOOKUP/XLOOKUP, reporting, and data manipulation.

 
Pipeline Analytics & Opportunity Identification

• Experience analyzing sales pipelines to uncover growth opportunities, renewals, cross-sell opportunities, and partner engagement activities.
• Ability to proactively identify and qualify opportunities within Salesforce.

Position Summary

• The Sales Support Administrator / Salesforce Operations Analyst serves as a critical partner to the Sales, Channel, Partner, and Operations organizations. This role is responsible for supporting Salesforce (SFDC) data integrity, driving pipeline insights, and identifying revenue growth opportunities through data analysis. The position acts as a liaison between internal sales teams, and partners to ensure operational excellence and timely execution of sales processes.
• The ideal candidate possesses strong Salesforce expertise, sales operations experience, analytical capabilities, and the ability to thrive in a fast-paced environment while supporting pipeline generation and business growth initiatives.

Key Responsibilities
Sales Operations & Quote Support:

• Support the sales organization throughout and within SFDC and video meetings
• Act as a liaison between the Field Sales teams, The Enterprise Agreement Sales Team and Partners
• Support operational and administrative requests from sales leadership and account teams.
• Maintain accurate sales reports and CRM data standards across Salesforce.

Salesforce CRM Administration & Data Management:

• Maintain SFDC data hygiene across Accounts, Opportunities, Contacts, Leads, Quotes, Deal Registrations, and related objects.
• Perform pipeline cleanup, updates, and data management activities based on sales team direction.
• Create and maintain Salesforce reports, dashboards, and analytics to support business decision-making.
• Develop visibility into pipeline performance, forecast accuracy, and sales engagement metrics.
• Build and maintain opportunity tagging, tracking mechanisms, and reporting tools within Salesforce.
• Monitor CRM data quality and recommend process improvements.

Pipeline Analytics & Business Development Support:

• Analyze Salesforce data to identify untapped pipeline opportunities and revenue-growth initiatives.
• Proactively mine opportunity data and install base information to uncover potential engagements for Account Managers and Partners.
• Collaborate with Enterprise Agreement (EA) Specialists and Sales teams to identify, qualify, and track EA opportunities.
• Research untagged Salesforce opportunities and work directly with sales teams to determine EA qualification status.
• Track Cisco, Dell, and other OEM-related opportunities and develop reporting to monitor pipeline health.
• Identify early-renewal opportunities and expansion opportunities across the customer install base.
• Analyze install base data to uncover renewal, cross-sell, and partner development opportunities.

Partner & Channel Enablement:

• Support partner and distributor engagement activities across assigned territories.
• Map OEM and install base data to Salesforce records and assigned Account Managers.
• Identify strategic partners and assist in developing partner tiering and enablement recommendations.
• Analyze historical sales activity to determine partner involvement, OEM influence, and expansion opportunities.
• Support channel initiatives focused on increasing pipeline generation and partner engagement.

Reporting & Analytics:

• Develop recurring weekly, monthly, and quarterly business reports.
• Create executive dashboards for monitoring sales pipeline and operational performance.
• Provide actionable insights and recommendations based on Salesforce analytics.
• Monitor pipeline trends, deal progression, renewal opportunities, and account growth potential.
• Present findings and recommendations to sales leadership and stakeholders.

Required Qualifications:

• Minimum of 2 years of experience in Sales Support, Sales Operations, Revenue Operations, or related field.
• Hands-on experience with Salesforce (SFDC) is required.
• Strong understanding of CRM processes, opportunity management, and sales lifecycle workflows.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Strong analytical and data management skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven ability to collaborate effectively with sales teams, and partners,