| Location | New York, New York |
| Salary | $25–$27 Per Hour |
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
Sales Supervisor will actively contribute to the sales and will support the Store Manager and/or Asst Store Manager with the operational and sales performance of the store. In the absence of the Store Manager and/or Asst Store Manager, the Supervisor will assume accountability for all areas of the store. As a key Brand Ambassador, ensure Diptyque' s positioning as a true luxury brand by providing high levels of clients' satisfaction through excellent service.
The Sales Supervisor will actively contribute to sales and support the Store Manager and/or Assistant Store Manager with the operational and sales performance of the store.
In the absence of the Store Manager and/or Assistant Store Manager, the Sales Supervisor will assume accountability for all areas of the store. As a key Brand Ambassador, the Sales Supervisor will ensure Diptyque's positioning as a true luxury brand by providing a high level of client satisfaction through excellent service.
Responsibilities
* Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM
* Inspire and motivate the team by leading by example
* Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience
* Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature
* Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained
* Actively contribute to Client Experience training for all team members
* Highly contribute to achievement of Client Experience evaluation target
* Be able to be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Store Manager
* Deal directly and effectively with VIP clients
* Be aware of key competitors and industry trends
* Be the driving force in the development of client database
* Leading by example, achieve CRM KPIs target Product knowledge
* Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
* Be pro-active in using training tools provided Store Operations
* Responsible for opening and closing check-list
* Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM
* Inspire and motivate the team by leading by example
* Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience
* Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature
* Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained
* Actively contribute to Client Experience training for all team members Diptyque
* Highly contribute to achievement of Client Experience evaluation target
* Be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Manager
* Deal directly and effectively with VIP clients
* Be aware of key competitors and industry trends * Be the driving force in the development of client database
* Leading by example, achieve CRM KPIs target Product knowledge
* Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
* Be pro-active in using training tools provided Store Operations
* Be responsible for opening and closing checklist
* Ensure Cash Handling guidelines are followed including but not limited to bank transactions and petty cash
* Ensure full knowledge of cash desk procedures and processes
* Be aware of all security and health and safety iss