Sales Supervisor

Sales Supervisor

Join Ripley's Believe It or Not! St. Augustine

Ripley's Believe It or Not! is seeking an energetic, organized, and results-driven Sales Supervisor to help grow our business while ensuring outstanding guest experiences. This position combines sales, marketing, customer relations, and operational leadership in a fun and fast-paced attraction environment.

The ideal candidate is a self-starter who enjoys building relationships, coordinating special events and groups, promoting attractions, and supporting daily operations.

Key Responsibilities

Sales & Business Development

• Develop and maintain relationships with local associations, tourism partners, hotels, concierge groups, and community organizations.
• Solicit and secure new group sales, consignment accounts, and special event business.
• Organize and schedule group visits, consignment programs, and special events.
• Develop and maintain admissions and ancillary sales promotions.
• Attend local and state association meetings, networking events, and industry functions to promote Ripley's attractions and special offers.

Marketing & Social Media

• Assist with social media content, engagement, and promotional efforts.
• Communicate current promotions, events, and attraction offerings to guests and business partners.
• Help identify opportunities to increase attendance, revenue, and brand awareness.

Guest Service & Operations

• Ensure every guest receives exceptional customer service by creating a welcoming and guest-focused environment.
• Maintain outstanding attraction knowledge and provide support to team members.
• Oversee operational duties throughout the attraction and property as needed.
• Monitor and maintain safety standards for guests and employees.
• Ensure cleanliness, presentation standards, signage, maintenance, and overall appearance of the attraction are upheld.

Administrative & Leadership Duties

• Assist with cash management functions, including safes, cash-outs, and deposits.
• Communicate company policies, procedures, and expectations to staff.
• Support management with training, coaching, and daily operational needs.
• Perform other duties as assigned.

Qualifications

• Strong customer service, communication, and relationship-building skills.
• Previous sales, tourism, hospitality, retail, or attraction experience preferred.
• Experience with social media marketing is a plus.
• Strong organizational and multitasking abilities.
• Professional, dependable, and self-motivated.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation preferred.
• Must be able to travel locally and run business-related errands as needed.

Schedule

• Full-time position
• Must be available to work a flexible schedule, including:
• Weekends
• Holidays
• Special events
• Evening and closing shifts