The Sales Supervisor will actively contribute to the sales and will support the Store Manager and/or Asst Store Manager with the operational and sales performance of the store. In the absence of the Store Manager and/or Asst Store Manager, the Supervisor will assume accountability for all areas of the store. As a key Brand Ambassador, ensure Diptyque' s positioning as a true luxury brand by providing high levels of clients' satisfaction through excellent service.
RESPONSISBILTIES
* Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM
* Inspire and motivate the team by leading by example
* Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience
* Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature
* Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained
* Actively contribute to Client Experience training for all team members
* Highly contribute to achievement of Client Experience evaluation target
* Be able to be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Store Manager
* Deal directly and effectively with VIP clients
* Be aware of key competitors and industry trends
* Be the driving force in the development of client database
* Leading by example, achieve CRM KPIs target Product knowledge
* Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
* Be pro-active in using training tools provided Store Operations
* Responsible for opening and closing check-list
* Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM
* Inspire and motivate the team by leading by example
* Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience
* Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature
* Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained
* Actively contribute to Client Experience training for all team members
* Highly contribute to achievement of Client Experience evaluation target
* Be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Manager
* Deal directly and effectively with VIP clients
* Be aware of key competitors and industry trends
* Be the driving force in the development of client database
* Leading by example, achieve CRM KPIs target Product knowledge
* Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
* Be pro-active in using training tools provided Store Operations
* Be responsible for opening and closing check-list
* Ensure Cash Handling guidelines are followed including but not limited to bank transactions and petty cash
* Ensure full knowledge of cash desk procedures and processes
* Be aware of all security and health and safety issues and requirements of the store
* As a key holder for the store, ensure that all emergency calls are responded to and dealt with accordingly
* In the absence of the Store Management team, be responsible for the management of all emergency situations involving the store and team members.
* Adhere to VM guidelines at all times
* As required, assist with product launches as per Marketing Plan and instruction from HQ to include sampling campaigns, in-store displays, layouts and window schemes, ensuring successful sellout
* Be attentive to details and cleanliness of the boutique
* Work with Management to manage maintenance within the store in a timely manner