Position
The RIMOWA Sales Supervisor is responsible for assisting the store team in all service and operational duties to help increase store productivity and performance.
Job responsibilities
Sales Generation
- Achieves monthly and annual sales targets by utilizing in-depth, updated product
knowledge, selling and customer service skills
- Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
- Assists Boutique Manager with execution of store marketing initiatives
- Assists In training efforts and KPI management for sales team
Customer Service
- Provides superior customer service
- Assisting and leading sales staff in partnership with store management
- Processes customer repairs when requested
Operations
- Understands and adheres to all store operational procedures including, but not
limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
- Ensures facility maintenance, presentation and organization
- Exhibits proficiency in computer programs used by the Company
Profile
- High School diploma or equivalent
- Detail oriented, task focused
- Professional, strong communication skills both verbal and written
- Excellent problem-solving skills, positive attitude, team player
- Ability to work varied hours/days, including nights, weekends and holidays
- Must be able to lift large boxes up to 25lbs repeatedly
- Selling skills with ability to meet monthly personal sales goals
- Strong clienteling/customer development skills
- Customer focus: Dedicated to meeting customer expectations and requirements
within Company policy parameters
- Ability to establish and maintain effective relationships with customers via clienteling
- Ability to learn and effectively convey product information