Highlights
In this customer-focused role, you'll help rideshare drivers get on the road quickly by assisting with rentals, answering questions, maintaining vehicle readiness, and creating an exceptional rental experience from start to finish. Join Hertz as a Sales & Service Specialist and play a key role in supporting Lyft and Uber drivers through one of the industry's most innovative vehicle rental programs.
Numbers & Facts
| Location | Lakewood, California |
| Industry | Travel, Transportation and Tourism |
| Salary | $18.50 |
| Company Size | 10,000 employees or more |
| Year Founded | 1918 |
| Website | http://www.hertz.com |
Description
Help Drivers Stay on the Road and Build a Career with Hertz!
Are you a people person who enjoys solving problems, helping customers, and working in a fast-paced environment? Join Hertz as a Sales & Service Specialist and play a key role in supporting Lyft and Uber drivers through one of the industry's most innovative vehicle rental programs.
In this customer-focused role, you'll help rideshare drivers get on the road quickly by assisting with rentals, answering questions, maintaining vehicle readiness, and creating an exceptional rental experience from start to finish.
Why You'll Love This Opportunity:
- Starting Pay: $18.50 per Hour.
- Monthly Performance Incentives:
- Earn additional income based on individual performance.
- Overtime Opportunities:
- Eligible for overtime pay in accordance with company policies.
- Holiday Pay:
- 1.5x pay for hours worked on designated holidays, plus holiday pay eligibility.
- Generous Time Off:
- Paid vacation accrual.
- 4 floating holidays.
- 9 paid observed holidays.
- Up to 40 hours of sick time.
- Career Growth:
- Develop customer service, sales, and operations experience with a globally recognized company.
What You'll Do:
As a Sales & Service Specialist, you'll be the face of Hertz for Lyft and Uber drivers by:
- Assisting customers with reservations, rentals, and vehicle pick-up.
- Explaining the Hertz rideshare rental program and its benefits.
- Answering questions about billing, extensions, roadside assistance, and rental requirements.
- Providing exceptional customer service during every interaction.
- Identifying opportunities to grow revenue and overcome customer objections.
- Preparing vehicles for customer delivery, including inspections, cleaning, fueling, and quality checks.
- Supporting daily branch operations to ensure a smooth and efficient customer experience.
What We're Looking For:
- Customer service experience.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Organized and detail-oriented mindset.
- Strong problem-solving abilities and a customer-first attitude.
- Valid driver's license.
- Minimum age of 20 years old.
- Comfortable using computers and business systems.
- Ability to work weekends, holidays, and flexible schedules.
- Ability to work outdoors in varying weather conditions.
- Bilingual candidates are encouraged to apply.
Outstanding Benefits:
Eligible employees may receive access to:
- Medical, Dental, and Vision Insurance.
- 401(k) with Company Match.
- Company-Paid Life Insurance.
- Paid Parental Leave and Adoption Assistance.
- Employee Assistance Program for employees and family members.
- Career development and advancement opportunities.
- Employee discounts and savings programs.
Make an Impact Every Day!
This role is perfect for individuals who enjoy helping people, building relationships, and taking ownership of the customer experience. You'll work with rideshare drivers who depend on reliable transportation to earn a living, making your contribution meaningful every day.
Join Hertz and help keep thousands of drivers moving forward while building your own successful career.
Apply today!
About Company
Hertz is the largest worldwide airport general use car rental brand, operating from approximately 10,090 corporate and licensee locations in approximately 145 countries. Our Dollar and Thrifty brands have approximately 1,400 corporate and franchise locations in approximately 75 countries. Hertz is the number one airport car rental brand in the U.S. and at 130 major airports in Europe. Hertz is an inaugural member of Travel + Leisure's World's Best Awards Hall of Fame and was recently named, for the thirteenth time, by the magazine's readers as the Best Car Rental Agency. Hertz was also voted the Best Overall Car Rental Company in Zagat's 2013/14 U.S. Car Rental Survey, earning top honors in 14 additional categories, and the Company swept the global awards for Best Rewards Program and Best Overall Benefits from FlyerTalk.com. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, and unique cars and SUVs offered through the Company's Adrenaline, Prestige, Green Traveler, and Dream Car Collections, also set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation and operates the Hertz 24/7TM hourly car rental business. The Company also owns a leading North American equipment rental business, Hertz Equipment Rental Corporation, which includes Hertz Entertainment Services. More information about the Company can be found at www.abouthertz.com.
Learn more about Hertz by visiting www.hertz.com
Hertz is an Equal Opportunity Employer.