Sales Representative

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At Lapaire, we transform peoples lives. Because good eyesight is essential for living well and fulfilling your dreams, we have developed a unique concept: a service where the customer is at the heart of our project and quality, stylish products at fair, transparent prices.

Joining the Lapaire team is first and foremost joining an inspiring pan-African adventure that impacts the health and well-being of the people around us, and therefore their lives. But it is also and above all: serving our clients at best to improve their lives. Working and acting as an entrepreneur, contributing to the Lapaire project with ideas and initiatives. Participating in the expansion of a dynamic company by organizing and anticipating work efficiently. Learning every day to continue to grow and surpass yourself. Collaborating with young and multicultural teams while sharing your knowledge.

The Lapaire Group was created in 2018 in Kenya and already has over 100 Optical Shops and over 500 employees in Uganda, Tanzania, Ivory Coast, Burkina Faso, Mali, Benin, Togo, Morocco, and Senegal.

Job Description

Locations: Kampala (Multiple Locations) Start date: February 2026

The Sales Representative will develop and promote sales at one of the Lapaire Optical Centers, meeting physically with potential customers and handling customer service. He/she will work closely with Eye Specialists from the Optical Center and will directly report to the Branch Manager.

Their job will be composed of 3 main tasks:

• Reach out and attend potential customers in the Field & at the Branch. • Increase awareness around clear sight to all potential customers in the field and at the branch. • Participate in fieldwork activities like distributing flyers and interesting people to come into the branch for free vision tests.

Use your knowledge to explain the benefits of wearing eyeglasses & answer questions related to eyewear. Listen and help people choose frames and lenses. Convert customers interest into successful sales. Follow-up with potential prospects over the phone, answering their questions related to pricing, payment, and delivery in order to convert them into paying customers.

Enter contact details of customers into the database using the Lapaire CRM. Present clear pricing and installment plans options to potential customers. Collect deposits and close sales with customers in due time through convincing arguments and sales pitches. Ensure smooth delivery to customers. Keep customers informed about the delivery and status of their order. Take the customers through the procedure of picking up their glasses. Inform customers about any after-sales service, how to leave a review, and collect referrals from them.

Candidate Profile

• A-Level Certificate, Bachelors degree or Diploma in Commerce, Business Administration, Sales & Marketing, or any relevant field.
• +1 year of professional experience in a business/retail setting will be an advantage.
• Previous experience in customer service within a retail or healthcare environment.
• Proven experience as a field sales agent, with a focus on customer engagement.
• Familiarity with point of sale (POS) systems and other digital sales tools.
• Excellent communication and interpersonal skills are essential.
• Technical Skills:
• Proficiency in digital tools such as Microsoft Office (Word, Excel), email writing, and other business communication platforms.
• Strong attention to detail in inventory management, data entry, and accurately recording customer information.
• Basic knowledge of inventory control principles and stock management.
• Ability to effectively use mobile devices for customer interactions, and adaptability to learn and use the companys POS apps for billing and transactions.
• Experience in sales pitching and working in a fast-paced, customer-focused environment.
• Personal skills to be successful in this job:
• Strong problem-solving skills, with the ability to think critically in customer interactions.
• Excellent communication and interpersonal skills, able to connect with customers from diverse backgrounds.
• A positive, flexible attitude, willing to adapt to changes within the company.
• Ability to work independently with minimal supervision while being a strong team player.
• High levels of integrity and trustworthiness in all interactions.

Core Values

• Integrity: Always upholding ethical standards.
• Customer-centric: Focused on delivering exceptional service and understanding customer needs.
• Teamwork: Collaborative and able to work effectively with others.
• Result-driven: Motivated to meet targets and achieve results.
• Attention to detail: Careful and meticulous in managing tasks.
• Time management: Efficient in managing tasks and meeting deadlines.
• Positive attitude: Bringing enthusiasm and energy to the role.
• Self-driven: Motivated to perform and grow without constant supervision.

Ready for the challenge? Apply Now!

The salary of the sales representative is UGX. 500,000 gross per month. (Please note that no additional allowances (transport, lunch, medical, or other benefits) are provided beyond the stated salary).

Note

Please note that we intend to make contact with all of our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks, your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.