Sales Representative I - Group Sales

Note: Work location is remote (e.g. home address), per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer sites. Residency required in the primary location: State : 711 Kapiolani Blvd., Honolulu, Hawaii 96813

Job Summary:

Helps identify appropriate solutions to meet lead/prospect/customer needs and resolves standard lead/prospect/customer questions or issues in a timely manner, with detailed guidance. Generates prospective sales by utilizing routine protocols in prospecting, sourcing, developing, and maximizing referral networks. Develops sales strategy with detailed instructions, helps gather data for sales status reports, and uses research and basic knowledge on health care to articulate internal sales strategies and drive external sales. Gathers, analyzes, and applies data on trends related to sales strategy with detailed guidance and assists in accomplishing sales plans and driving internal negotiations and sales strategy. Assists others in identifying resources, including following through on intended outcomes, to achieve or support sales targets/goals/initiatives. Advocates for process improvement by following detailed instructions and procedures to assist others in identifying and implementing initiatives for overcoming obstacles to sales progress and ensuring objectives are met, identifying new and improving existing process-related initiatives, resolving risks to compliance, and tracking and articulating performance trends and updates, with some guidance.

Essential Responsibilities:

• Pursues effective relationships with others by sharing information with coworkers and members. Listens to and addresses performance feedback. Pursues self-development; acknowledges strengths and weaknesses, and takes action. Adapts to and learns from change, challenges, and feedback. Responds to the needs of others to support a business outcome.
• Completes routine work assignments by following procedures and policies and using data, and resources with oversight and management. Collaborates with others to address business problems; escalates issues or risks as appropriate; communicates progress and information. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities.
• Ensures a high level of customer service is provided by: helping to identify appropriate solutions based on lead/prospect/customer needs in fulfillment of performance and service quality goals, as well as the KP mission, with detailed instructions; exhibiting basic knowledge about various health plans and benefits to leads/prospects/customers and brokers/consultants to convey KPs unique value proposition; and helping to resolve standard lead/prospect/customer questions or issues in a timely manner with detailed guidance.
• Serves as an advocate for process improvement by: identifying solutions for overcoming obstacles to sales initiative progress and ensuring objectives are met on time and/or within budget with detailed guidance; acting as a sales subject matter expert by participating in work groups, as selected, to meet department objectives, and identify new and improve existing process-related initiatives, systems, and practices with detailed instructions; applying routine methods/processes for the continuous improvement of tools, technology, and processes to optimize effectiveness; utilizing basic knowledge of Federal and State laws, regulations, contracts and rulings and escalating issues or risks to compliance; utilizing basic knowledge to track performance trends and articulate the performance update consistent with the strategy, along with story behind what is occurring, with detailed guidance; and contributing to group installation and/or member enrollment processing to ensure that all critical milestones are met.
• Generates prospective sales by: helping to organize open enrollment events, and preparing material for formal presentations to prospective customers with detailed guidance; utilizing routine protocols to build relationships with key influencers, brokers, consultants, decision makers, and/or community groups to support new business opportunities and prospective customers; exhibiting basic knowledge on prospecting, sourcing, and developing and maximizing referral networks to build own book of business; collecting and/or submitting materials/forms for incoming business opportunities with detailed instructions; using routine protocols to work with key influencers, brokers, consultants, decision-makers, and/or community groups and successfully win new leads/prospects/customers by conveying the value of enrollment, with detailed guidance; and completing tasks as assigned to maintain and use new applicable and relevant resources such as the sales database, reports, media, and industry intelligence, on sales prospects with detailed guidance, and providing updates to the team.
• Contributes to strategic development by: developing strategy to meet annual sales targets, goals, and initiatives, with detailed instructions; helping to gather data for sales status reports including sales activity, follow-up, closings, and target achievement; utilizing research and basic knowledge of health care marketplace to articulate internal sales strategies and drive external sales with detailed guidance; gathering, analyzing, and applying data on competitor, customer, and industry trends related to sales strategy with detailed guidance from a supervisor; assisting team members in using sales performance data to maximize performance and develop insights and basic sales strategies to accomplish sales plans; and collaborating with team members on optimal offering conditions and/or market segmentation (e.g., benefits, pricing) to drive internal negotiations and sales strategy, with detailed guidance.