Handle helpdesk tickets and resolve customer issues in a timely, professional, and customer-focused manner. Assist the sales team with day-to-day administrative and operational tasks, including order processing.
Numbers & Facts
Location
Houston, Texas
Description
Answer and manage incoming customer calls through the TOPREGAL sales hotline.
Provide professional, friendly, and timely support via phone and email.
Handle helpdesk tickets and resolve customer issues in a timely, professional, and customer-focused manner.
Accurately enter and maintain customer information in our ERP system.
Assist the sales team with day-to-day administrative and operational tasks, including order processing.
Coordinate with internal departments to ensure a seamless customer experience.
Support sales management and collaborate with team members on various projects and initiatives.
Help identify opportunities to improve internal processes and customer satisfaction.