Sales Representative

Skilled in recommending products, completing enrollments, resolving issues, and supporting customer retention. Respond to telephone, electronic, and written inquiries regarding eligibility, benefits, provider searches, claims, enrollment, and billing.

Sales Representative


Job Summary

Sales-focused role responsible for assisting prospective and existing enrollees with individual dental insurance products. The position combines inbound sales, customer service, enrollment support, billing assistance, and issue resolution.

Responsibilities

• Receive inbound calls from prospective customers and existing enrollees.
• Assess customer needs and recommend appropriate dental insurance products.
• Explain plan costs, benefits, rates, eligibility, and payment options.
• Complete applications, process sales, and forward enrollment information.
• Respond to telephone, electronic, and written inquiries regarding eligibility, benefits, provider searches, claims, enrollment, and billing.
• Research complex issues and provide accurate resolutions that support customer satisfaction and retention.
• Perform eligibility verifications and adjust claims when appropriate.
• Track and document customer interactions, inquiries, and resolutions in computer systems.
• Maintain established production, quality, and response standards.
• Perform other duties as assigned.

Requirements

• High school diploma or GED preferred;equivalent proven experience may be considered.
• Insurance sales license as required by applicable state regulations.
• Four years of successful customer service or sales experience in a call center or high-contact environment.
• Ability to pass basic computer, telephone, and mathematics assessments.
• Ability to manage continuous customer contact and workflow distribution.
• Strong organizational, leadership, time management, and multitasking skills.
• Detail-oriented, flexible, and creative approach to problem-solving.
• Ability to learn and retain new processes, policies, procedures, and guidelines.

Skill

• Sales and consultative customer service
• Dental insurance and benefits knowledge
• Verbal and written communication
• Problem-solving and research
• Computer and customer relationship management systems
• Claims, enrollment, billing, and eligibility support
• Organization and time management

Summary Qualification

• Experienced customer service and sales professional capable of managing complex insurance inquiries.
• Skilled in recommending products, completing enrollments, resolving issues, and supporting customer retention.
• Dental assisting, dental office, dental laboratory, dental insurance contact center, or dental claims experience is a plus.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.