Sales Planning Specialist, Enterprise Support Strategy & Operations (ESSO)

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon"s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers" businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon"s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Do you want to ensure that every customer is connected to the right support team at the right time? The AWS Enterprise Support organization is looking for a Sales Planning Specialist to work across Support, Contracts, Product, and Sales to support aligning Enterprise Support customers to AWSentral entities - proactively and accurately - so that support delivery runs smoothly without reactive firefighting when territories change.

This is an exciting time to join as Enterprise Support scales from bespoke regional systems to global alignment and visibility through centralized tooling. In this role, Enterprise Support is an integrated partner in Sales planning, not a downstream consumer of territory decisions. You will own the end-to-end process for mapping leaders and accounts to go-to-market channels via the Sales Hierarchy, managing customer transfers triggered by territory changes, and governing data hygiene across account records. You will step into a position with clear expectations, existing partnerships, and immediate opportunities to shape how the organization operates globally.

Key job responsibilities

• Own the end-to-end process for mapping Enterprise Support leaders and accounts to go-to-market channels through the Sales Hierarchy, ensuring continuous and accurate territory alignment.
• Manage customer transfers triggered by territory changes, coordinating with Sales and support teams to maintain uninterrupted service delivery.
• Govern data hygiene of account-to-channel records through record management, sales account planning, and hierarchy adoption processes.
• Negotiate and influence Sales planning, field leadership, and operations stakeholders to position Enterprise Support as a proactive partner in territory decisions.
• Identify process gaps in alignment workflows and design improvements that reduce reactive escalations and increase operational consistency.

A day in the life

AWS Enterprise Support partners closely with field leaders and Sales teams to deliver world-class support to customers ranging from fast-growing mid-market companies to enterprise and public sector organizations. The team believes that proactive alignment between support and Sales territories is critical to customer success.

We operate in a collaborative, global environment where strong stakeholder management and persuasion are valued alongside operational precision. If you want to play a central role in how AWS supports its customers at scale and grow your career alongside a motivated, inclusive team, we would love to hear from you.

About the team

About the Team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn"t followed a traditional path, or includes alternative experiences, don"t let it stop you from applying.

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