Highlights
The position ensures timely order entry, proactive order management, effective communication with customers, and coordination with internal and external stakeholders to achieve on-time delivery performance. The Sales Order Management Coordinator is responsible for the accurate processing and management of customer sales orders throughout the order fulfillment cycle.
Numbers & Facts
| Location | PA |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $45,000–$46,000 Per Year |
| Year Founded | 1979 |
| Headquarters | Montgomeryville, Pennsylvania, US |
| Website | http://www.mccallionstaffing.com |
Description
The Sales Order Management Coordinator is responsible for the accurate processing and management of customer sales orders throughout the order fulfillment cycle. This role serves as the primary point of contact for customers regarding order status, delivery commitments, and exceptions. The position ensures timely order entry, proactive order management, effective communication with customers, and coordination with internal and external stakeholders to achieve on-time delivery performance.
Job Responsibilities
Essential Functions:
Sales Order Management:
o Accurately monitor incoming customer POs from both website and direct customer communication.
o Liaise with customers as needed.
o Receive and verify PO details and, if appliable, liaise with the Service Department on pricing, product availability, and customer requirements.
o Enter and maintain customer POs in the ERP system for consumables and spare parts.
o Provide PO and Packing List to the Shipping Department for fulfillment.
o Liaise with the Sales Department to process customer Capital Equipment POs.
o Liaise with internal personnel to process part request forms for various matters.
o Monitor the customer order fulfillment process from order receipt through delivery.
Delivery Planning & Customer Communication:
o Access and use UPS WorldShip shipping and logistics management to determine and confirm realistic delivery dates based on inventory availability and production or supply schedules for Capital Equipment and spare parts.
o For direct customer orders not received through the company website, generate confirmation to the customers.
o Proactively communicate order status updates and changes to customers.
o Serve as the primary contact for customer inquiries regarding open orders, back orders, and deliveries.
Order Management:
o Review open orders daily.
o Coordinate with Sales, Accounting, Procurement, Operations, Shipping, Engineering, Quality, Service, and Customer In-Service teams as required to resolve order or internal related issues.
o Address parts return through the RMA process. Issue RMA number from the RMA log and record the relevant information.
Exception Management and Troubleshooting:
o Investigate and resolve issues that may impact order fulfillment or customer satisfaction.
o Act as the coordinator in case of delayed deliveries and communicate corrective actions to customers.
o Escalate critical supply or logistics issues to the appropriate stakeholders (internal and external).
o Maintain clear documentation of order exceptions and resolutions.
Transportation Coordination:
o Arrange transportation for customer shipments that fall outside standard shipping processes.
o Coordinate with logistics providers, freight forwarders, and internal logistics teams to ensure efficient and timely delivery.
o Monitor special shipments and address transportation-related issues when necessary.
Reporting & Analysis:
o Prepare and distribute regular reports on open orders, overdue orders, delivery performance, and customer service metrics.
o Provide management with insights into order fulfillment risks and backlog status.
o Support continuous improvement initiatives related to order management and customer service processes.
Qualifications
Education Required:
Bachelor’s Degree in Business Administration, Supply Chain Management, Logistics, or equivalent with 2-3 years of experience in order management, customer service, sales support, logistics, or supply chain operations. Associate’s Degree with a minimum of 5 years of experience is acceptable.
Practical Experience:
Proficient in the use of a computer, ERP systems, Microsoft Word and Excel. UPS WorldShip knowledge preferred.
Skills & Competencies:
Strong Organizational and planning skills. Excellent customer service and communication abilities. Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong problem-solving and troubleshooting skills. High attention to detail and accuracy. Ability to work cross-functionally with sales, supply chain, logistics, and operations teams.
Skills
Benefits
Paid Time-Off, 401K, Medical, Dental, Vision
About Company
McCallion Staffing Specialists was created in 1979 and is a three-generation, family-owned business whose owners are actively involved in the day-to-day operations. We have successfully supplied companies with their “people” needs in the Greater Philadelphia Area, including Montgomery, Bucks, Berks and Chester County, as well as the Lehigh Valley and parts of New Jersey. We are also a Certified Women’s Business Enterprise and Certified Small Business.
Our philosophy is based on a client-focused approach to everything we do. We take the time to learn about our clients’ individual needs and look for long-term, mutually beneficial business relationships based on honesty and integrity, which separates us from other admin, warehouse, and manufacturing recruitment agencies in the area. As a family-owned corporation, we genuinely care about client satisfaction and have the ability to make immediate decisions without “red tape” and countless hours of contemplation. We strive on creating strong, close-knit relationships with our clients and candidates, which has allowed us to maintain an excellent reputation for over 37 years.