Highlights
Coordinate cross-functional activities between Sales, Manufacturing, Supply Chain, Purchasing, and Field Service teams to ensure timely order fulfillment. Act as a Liaison between customers and manufacturing, logistics, purchasing, sales, field service, and accounting to resolve status, production, delivery, and billing inquiries.
Numbers & Facts
| Location | Boise, ID |
| Industry | Manufacturing - Other |
| Company Size | 100 to 499 employees |
| Year Founded | 1991 |
Description
POSITION SUMMARY
Under direct supervision, responsible for processing orders for materials or merchandise from direct customer contact.
ESSENTIAL FUNCTIONS
- Responsible for processing orders for materials or merchandise from direct customer contact. (Essential)
- Create and monitor work orders to meet production and customer requirements. (Essential)
- Create sales order's ensuring proper documentation and approvals are obtained prior to order booking. (Essential)
- Maintain customer files with sales purchase orders, sales orders, and other information. (Essential)
- Track sales shipment, delivery, and backlog activities, providing internal sales reports when needed. (Essential)
- Provide technical assistance to customers and sales personnel via telephone. (Essential)
- Act as a Liaison between customers and manufacturing, logistics, purchasing, sales, field service, and accounting to resolve status, production, delivery, and billing inquiries. (Essential)
- Provide status and data for weekly customer reporting. (Essential)
- Coordinate cross-functional activities between Sales, Manufacturing, Supply Chain, Purchasing, and Field Service teams to ensure timely order fulfillment. Essential)
- Coordinate customer escalations and delivery issues to ensure timely resolution. (Essential)
- Comply with EBARA safety policies, including participation in and completion of all required safety training. (Essential)
- Maintain clean and safe working environment compliant with Ebara safety policies. (Essential)
- Perform other duties as assigned. (Non-essential)
About Company
Ebara Technologies takes it seriously when its parent says, "keep your room clean." Ebara manufactures cleanroom equipment necessary in semiconductor production. Through its two divisions, Components and Semiconductor Equipment, Ebara provides cleaning and ozone, systems, exhaust systems, chemical mechanical polishing systems, wafer plating, heaters, and other equipment used in the electronics industry for silicon wafer processing. It also offers solar exhaust management products as well as products for photovoltaic and OLED processes. Ebara Technologies has sales offices throughout the US, and sales and production facilities in Asia and Europe. Founded in 1990, the company is a part of Ebara Corporation's Precision Machinery Group.