Sales Order Administrator & Collections Specialist

About the role

The Sales Order Administrator & Collections Specialist is a valued member of the Nox Health team and contributes to achieving departmental and organizational goals through collaboration, accountability, and a commitment to excellence. This role partners across the organization to deliver impactful work while embracing innovation, continuous improvement, and a people-first approach.

What you'll do

• Process incoming sales orders using Microsoft Dynamics CRM / Business Central ensuring accurate and timely fulfillment.
• Validate customer information to confirm all technical, pricing, and purchase order requirements are met, and issue formal order acknowledgements.
• Coordinate closely with logistics teams for accurate reporting of inventory availability.
• Monitor order status, follow up on pending orders, and proactively communicate potential issues or delays to customers and Regional Sales Managers.
• Address customer complaints, investigate customer invoice disputes, short-payments & pricing discrepancies.
• Ensure all sales orders are accurately invoiced and sent to customers in a timely manner.
• Perform outbound collection calls and emails for past-due invoices while maintaining a professional, customer-centric approach.
• Review AR Aging Reports to identify delinquent accounts and send weekly payment reminders to overdue customers.
• Reconcile cash received from bank to customer accounts.
• Collaborate with Finance & Accounting team to evaluate and address delinquent accounts.

Qualifications

• High School diploma or equivalent; Bachelors degree a plus.
• 2+ years experience in order processing, invoicing, customer service, & accounting support.
• Proficient in Microsoft Office.
• Experience with Microsoft Dynamics CRM and Business Central preferred.
• Excellent customer service, communication and collaboration skills.
• Highly organized with strong attention to detail and accuracy.