Sales Operations Manager - Governance Specialist

ADP is hiring a Sales Operations Manager - Governance Specialist as part of the Sales Enablement team within Worldwide Commercial Operations. Defines AI content guardrails, risk, controls, compliance, workflows, and escalation paths.

This is a hybrid position, 3 days per week in the office and 2 days per week from home. Qualified candidates must live within commutable distance to one of our commercial offices and be willing to work on a hybrid schedule.

Role Purpose:

• Ensures all AI-generated outputs meet legal, compliance, and brand standards while maintaining safe and ethical AI practices.
• Defines governance frameworks, risk controls, and escalation paths for AI-generated content.
• Builds trust and scalability by embedding compliance into AI workflows.

Key Focus Areas:

• AI content compliance and risk management
• Governance frameworks and approval workflows
• Bias, hallucination, and data privacy risk mitigation
• Policy definition and enforcement

Core Deliverables:

• Governance policies and compliance frameworks for AI outputs
• Approval and escalation workflows for sensitive content
• Risk audit findings and mitigation recommendations
• Documentation for traceability and version control

Ways of Working:

• Partners with legal and compliance teams to define standards
• Conducts audits and monitors for risk signals in AI outputs
• Implements approval layers and human-in-the-loop processes
• Educates stakeholders on governance requirements and best practices

Cross-Functional Partnerships:

• Legal, compliance, and security teams for regulatory alignment
• Agent Enablement and Orchestration teams for workflow integration
• Prompt Engineer to embed guardrails into prompts
• Sales and enablement teams for adoption and awareness

Success Metrics:

• Compliance adherence and reduction in risk incidents
• Audit pass rates and governance coverage
• Trust in AI-generated outputs across stakeholders
• Effectiveness of escalation and approval processes

Role Interdependencies:

• AI Messaging Specialist identifies quality and risk signals
• Prompt Engineer embeds guardrails into prompts
• Agent Enablement and Orchestrator implement governance in workflows
• Governance Specialist owns policy, compliance, and risk management

Qualifications:

• Experience in compliance, risk management, legal operations, privacy, security governance, content governance, or regulated communications
• Strong understanding of AI risks such as hallucination, bias, privacy exposure, unsupported claims, data leakage, and inaccurate personalization
• Ability to design clear approval tiers and escalation paths
• Experience writing policies, standards, procedures, or governance documentation
• Strong collaboration skills with Legal, Compliance, Security, Product, Enablement, and Sales
• Ability to balance risk reduction with business usability
• Excellent communication and training skills
• Familiarity with NIST AI RMF, responsible AI frameworks, privacy frameworks, or model risk management
• Experience with GDPR, data privacy, financial services, HR technology, or regulated customer communications
• Experience auditing content, systems, or AI outputs
• Experience designing human-in-the-loop controls
• Familiarity with logging, traceability, version control, and exception management