Job Title: Sales Operations Analyst - OEM
Position Description: Protingent Staffing has an exciting contract Sales Operations Analyst – OEM with our client located in Santa Clara, CA.
Job Responsibilities:- Support with quoting, POs intake, and fulfilling orders across standard OEM and "OEM Lite" sales motions.
- Serve as the central operational point of contact for field requests (nokia.quotes and nokia.presales distribution lists)
- Intake of Nokia Deal Registration and Quote Request
- Quote process OEM and OEM Light: creation, approval, submission to Nokia
- Quote process alignment in OEM Light: produce quotes for support only, and connect those with the HW/SW quote to end-customer (coordinate with the end-customer sales team)
- Updating of Quote Tracker (internal and Nokia)
- Keep track of Quote SLAs and feed that back into MBRs
- Interface daily with Deal Desk, Field Sales, and Regional Teams to support order intake and ensure correct booking, fulfillment, and accurate CRM maintenance.
- Review Nokia orders and support with order booking according to agreed SLAs
- Update Nokia on the delivery status of the orders
- Expedite orders when necessary
- Keep track of orders delivery accuracy and feed that back into MBRs
- Coordinate custom supply models and delivery processes.
- Coordinate PERs with Nokia
- Trigger install services team once PER is received
- Update final install addresses in SFDC
- Monitor and audit OEM incentive funding commitments and track payments to Nokia.
- Assist in generating sales reports and in MBRs with Nokia.
- Manage logistics, inventory, and Evaluation Agreements for lab equipment allocated across global integration labs (e.g., Sunnyvale, Tampere, Naperville).
- Track action items from weekly cadence meetings and MBRs
- Keep our SOP always updated
- Liaise with OEM PM to shape internal processes and tools to better support the OEM model
- Maintenance of the Nokia Microsite.
Job Qualifications:- Experience: min 3 years of sales operations, deal desk, or partner operations experience in enterprise IT, storage, or telecommunications environments.
- Bachelors degree required
- Familiarity with OEM sales models or other complex order-to-cash processes, multi-tiered channel structures, and hardware/software support models.
- Proficiency in CRM software (SFDC), ERP system workflows, deal desk procedures, and financial reporting.
- Ability to drive alignment across cross-functional teams, specifically Deal Desk, Logistics, and Global Sales.
- Capability in modeling and process documentation (e.g. SOPs, RACI diagrams).
- Languages: English. Other languages a plus (Spanish, Portuguese, French)
Job Details:- Job Type: Contract
- Pay rate: $50- $56/hr
- Location: Santa Clara, CA.
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.