Sales Operations Analyst - OEM

Duties:

• Support with quoting, POs intake, and fulfilling orders across standard OEM and "OEM Lite" sales motions.

• Serve as the central operational point of contact for field requests (nokia.quotes and nokia.presales distribution lists)

• Intake of Nokia Deal Registration and Quote Request

• Quote process OEM and OEM Light: creation, approval, submission to Nokia

• Quote process alignment in OEM Light: produce quotes for support only, and connect those with the HW/SW quote to end-customer (coordinate with Everpure end-customer sales team)

• Updating of Quote Tracker (internal and Nokia)

• Keep track of Quote SLAs and feed that back into MBRs

• Interface daily with Deal Desk, Field Sales, and Regional Teams to support order intake and ensure correct booking, fulfillment, and accurate CRM maintenance.

• Review Nokia orders and support with order booking according to agreed SLAs

• Update Nokia on the delivery status of the orders

• Expedite orders when necessary

• Keep track of orders delivery accuracy and feed that back into MBRs

• Coordinate custom supply models and delivery processes.

• Coordinate PERs with Nokia

• Trigger install services team once PER is received

• Update final install addresses in SFDC

• Monitor and audit OEM incentive funding commitments and track payments to Nokia.

• Assist in generating sales reports and in MBRs with Nokia.

• Manage logistics, inventory, and Evaluation Agreements for lab equipment allocated across global integration labs (e.g., Sunnyvale, Tampere, Naperville).

• Track action items from weekly cadence meetings and MBRs

• Keep our SOP always updated

• Liaise with OEM PM to shape internal processes and tools to better support the OEM model

• Maintenance of the Everpure-Nokia Microsite.

Skills:

• Experience: min 3 years of sales operations, deal desk, or partner operations experience in enterprise IT, storage, or telecommunications environments.
• Bachelors degree required
• Familiarity with OEM sales models or other complex order-to-cash processes, multi-tiered channel structures, and hardware/software support models.
• Proficiency in CRM software (SFDC), ERP system workflows, deal desk procedures, and financial reporting.
• Ability to drive alignment across cross-functional teams, specifically Deal Desk, Logistics, and Global Sales.
• Capability in modeling and process documentation (e.g. SOPs, RACI diagrams).
• Languages: English. Other languages a plus (Spanish, Portuguese, French)

Key Performance Indicators (KPIs)

• On-time turnaround and accuracy of OEM price quotes and booking execution.
• Smooth implementation and compliance of OEM / OEM Lite SOPs.
• Accurate financial tracking and reporting.
• Efficient lab equipment deployment and contract turnaround.