Acceptance Testing, Best Practices, Centralized Operations/Management, Change Management, Change Order Management, Communication Skills, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Data Collection, Data Quality, Detail Oriented, Documentation, Emerging Technology, Establish Priorities, Field Trials, Microsoft Dynamics CRM, Multitasking, Operational Support, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Procedure Development, Process Management, Project/Program Management, Resource Management, Revenue Growth, Sales, Sales Administration, Sales Management, Sales Operations, Sales Support, Sales Tools, Solution Sales, Standard Operating Procedures (SOP), Systems Analysis, Team Player, Technology Sales, Time Management, Usability Engineering, Writing Skills
The Sales Operations Administrator provides centralized support focused on supporting the sales operations team’s strategic objectives. Collaborating closely with key partners across the organization, the incumbent leads tactical execution for the management of the sales process and sales technology solutions, helping the sales organization run efficiently and effectively. The incumbent champions a unified approach to sales management including sales planning and process across all lines of business and divisions within the organization, with a goal to drive sales growth.
Rutland, VT/Hybrid
Hiring range: $60,000-$95,000
#INDSJ
Key Responsibilities:
- Maintains knowledge of and expertise in Customer Relationship Management software (MS Dynamics 365) and other related sales technology solutions. Works to ensure data capture is accurate and meets business needs, including:
- Implements sales technology best practices to accurately capture and store data, as well as deploying processes to audit the CRM and other tech solutions on a recurring basis and provide clear feedback to the field teams.
- Acts as a resource to the team, providing support and guidance and coordinating with relevant internal parties to resolve issues.
- Leads the set-up of CRM back-end data (e.g., teams, territory, pricing), ensuring data and logic are accurate while also establishing best practices to ensure efficient process management.
- Maintains knowledge of the latest technologies, version updates, and enhancements and recommends updates to enhance the current system to increase efficiency and usability.
- Coordinates and manages training and resources to ensure that the sales team is up to date with sales process standards and new functionality as it relates to sales technology tools, including:
- Supporting sales process evolution through the design and implementation of best-in-class training practices.
- Navigating and understanding interdependencies of a variety of technical tools and software systems.
- Creates and maintains training documentation for all sales processes, including how-to guides and SOPs for front and back-end users, ensuring an updated and organized resource library is available and accessible to all employees.
- Provides tactical support for sales operations roadmap, defining and championing efficient and replicable change management processes.
- Defines process and procedures for managing and prioritizing change requests in coordination with key stakeholders.
- Manages project timelines and deliverables, ensuring quality work is delivered in a timely manner.
- Leads user acceptance testing (UAT) process and approvals, coordinating with cross-departmental teams.Participates in training and other learning opportunities to expand knowledge of the company, its products, sales, and services, and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Education, Experience & Qualifications:
The successful candidate will have a Bachelor's degree or equivalent and a demonstrated ability to work as part of a team in a collaborative environment. A highly developed attention to detail and strong verbal and written communication, organizational and planning skills are required. Demonstrated ability to critically analyze and improve system workflows, 4+ years of CRM experience, MS Dynamics preferred with 2-4 years of project experience working with inter-departmental teams. Demonstrated ability to manage multiple projects and priorities.
Attributes:
Analytically minded, team-oriented individual who possesses the critical combination of detailed system expertise with an ability to see the larger picture. Outstanding problem-solver with a proactive approach, skilled in communicating and building relationships along with providing thoughtful team support and training aimed at increasing sales team efficiency.
Benefits:
Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.
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Casella Waste Systems, Inc.